New System Training & Evaluation

Lisandra Auguste

New System Training & Evaluation

Before a new system is implemented the staff is made aware of what it is, how it works, the risks and benefits, and why it was chosen. Once that has been established the next phase is to train the staff on how to use it. This is usually done in large groups to cut down on the amount of time it takes to get everyone trained. The first step in the training is providing handouts that incorporates step by step processes of different commands. The handouts also provide a guide on specifics such as how to clear common error messages. Once the handout has been reviewed in brief the next step is the hands-on process. The hand-on process begins with teaching everyone how the system can be accessed either through a shortcut on the computers home screen or via the URL.  Next a training ID is given to all those in attendance to access the system. Once the information system has been accessed through the training ID the basics are then taught. One of the first things reviewed is the different tabs and what they are used to access. Entering a mock patient’s name is then used to go into a chart and provide insight on the section that the nurses will be using the most. This portion of the training is usually a Q&A segment where the nurses can ask specific questions regarding the system. In both my organizations I was assigned with a buddy where we were given specific tasks to evaluate out understanding of the system and how to navigate it.

Once the training portion is over there are three very important steps that are left. The first is an official quiz or exam that is used to test the effectiveness of the training and the knowledge obtained by the trainees. The next step is evaluating the instructor and how well they performed when training staff. The last step is evaluating the actual information systems with recommendations on how to improve it. Although it is now widely recognized that evaluation is important when considering new technologies, the reality is that it is still, more often than not, an afterthought as immediate implementation activities take priority (Cresswell, Bates, & Sheikh, 2013). In my opinion it would be ideal to bring two information systems being considered to the table and allow nurses to evaluate and then choose between the two. The efficient and effective use of a nursing information system depends to a great extent on the appropriate designs of these systems and how well they take the expectations and needs of nurses into consideration. A poorly designed nursing information systems can complicate the daily routines of nurses, possibly leading to problems related to the acceptance and use of these systems (Moghaddasi et al., 2017). While the initial launch of the information system does not take every staff member’s thoughts in to account, evaluating thy system for improvement is something that the nurses in both of my organizations have been a part of.

        Training, New Information System, & Evaluation

 Irma Ferdinand

                                              New information training 

Training is a crucial factor in new information technology acceptance because theory and evidence assert that individual perceptions in new information technology acceptance may increase over time with sufficient technical support and training programs; however, found that technical support and training have significant effects on both perceived usefulness and perceived ease of use (Elsbach & Stagioni, 2019).  A researcher suggested that most information technologies should be designed to be user-friendly with an intuitive interface; Nowadays, Electronic documentation systems have been widely implemented in the healthcare field, general computer skills, training, and self-efficacy affect their perceptions of using these systems.

The researcher has found a lack of in-service training in electronic nursing documentation has a lot of errors. To facilitate electronic documentation systems, it is essential to have a better understanding of what nurses need to improve through training. Research shows that valuable training programs will efficiently increase individual capabilities and their perceptions of using new information technology Consequently, training has been anticipated to make nurses more comfortable with the electronic documentation context as well as increasing their confidence in handling the new healthcare information technology. Nurses’ computer skills, self-efficacy, and training in electronic documentation influence perceptions of using electronic documentation systems in hospitals. As the electronic documentation systems are customized for every organization, our findings suggest value in nurses receiving training to learn these specific systems in the workplace or during their internships. Doing so may improve patient outcomes by ensuring that nurses use the systems consistently and effectively ( Jain, Balaa  & Shi, 2019). 

Now basically, any organization, facility that hired a new nurse must have a computer training class to determine each employee’s level of computer proficiency many require a computer skill exam; providing adequate computer training can make the transition process much easier.   Each Hospital facility has a different computer charting system. I really do not know much about the other systems charting, in my Hospital Facility we use (CERNER POWERCHART) I had training on that system; until now I am still learning. Computer knowledge skill is super intense, every day is something new; I had a training for a couple of days, to evaluate the training, received, they required a competency test (Nicholas  & Chahauver, 2017). Many facilities make the mistake of thinking that every employee needs to learn every single area in the computer, that implementation create a lot of frustration among staffs; in my opinion learning anything new, especially in technology is day-by-day learning.

Conclusion: Effective computer skill training is vital to organizational productivity; new online businesses, Jobs, schools, technologies are being created all the time. We are leaving in a time of technology, where computers, as theorized, on declarative knowledge and task performance were shown to be fully mediated by changes in trainees' knowledge structures. Just imagine the speed use chart in computer charting VS paper base. In Some hospital facility,  nurses must chart every 2,4, and 8 hours during 12 hours shift,  that will take forever on paper charting; Therefore, the use or the improving the effectiveness of computer skill training is very important.