Running Header

Note this paper is only for how to set up a paper, it’s not an example of what you need to do to write a paper. Your paper should follow APA format. NOTE ALL new paragraphs are indented five spaces on the first line. This sample is the layout and format and references need to be cited properly in the body (Author, Year). Do not simply list out a website ( www.cdc.gov/saftey ) for example is NOT correct. This section is your introduction and you should always make sure to give an introduction with a basic overview of your topic. Comment by User: NOTICE each NEW paragraph is indented 5 Comment by User: Notice never any additional spaces after you start a new paragraph.

In this area, you will give a background and introduction to the scenario. Provide a general overview to the scenario as well as the key setting and personnel involved. Include all personnel you met with as you worked toward writing your recommendation. Describe your role as a consultant. Write your problem statement here.

Total Quality Management

In this area provide a define Total Quality Management (TQM) as it relates to health care settings. Be clear and specific regarding health care quality and how TQM concepts help improve quality. Cite scholarly and peer reviewed sources.

Management Role

Clearly describe what role does management play in play in TQM? How does TQM address internal customer needs and who are they in healthcare?

Data Collection in TQM

Describe some of the key TQM data and how it’s collected in TQM? What role does TQM play for patient safety? What recommendations do you have for the three key areas that need improvement based on the scenario’s patient survey? How is data collected in TQM?

Donabedian Model

Define the Donabedian model and explain it. Then, provide an over view of this model’s relevancy to the urgent care facility. Describe the four key areas found in the scenario. How does one of the four C’s, “correctness”, address medical errors? What are care outcomes and what types of standards must be met to ensure quality care? What role does TQM play in patient safety?

Patient Satisfaction

In this area provide an overview of the patient satisfaction issues noted in the scenario. Describe the four key areas found in the scenario and describe how correctness addresses medical errors. Include your analysis of how the rising cost of healthcare affect patient satisfaction.

Patient Safety

Define care outcomes and standards that ensure quality care. Describe the role of TQM in patient safety.

Patient Satisfaction Recommendations

Make recommendations to address the issue of rising costs of health care. Be specific to the patient. Research options for patients/customers to help overcome rising costs of health care. Make recommendations for the facility as well. What recommendations do you have for the three key areas that need improvement on the scenario’s patient survey?

Make recommendations for the facility as well.

Regulatory Bodies

Describe the connections between policy and social forces and access to healthcare. Include an assessment of the given scenario and the Iron Triangle. How does the rising cost of healthcare affect patient satisfaction? What recommendations can be made to address these costs? Describe at least on regulatory body or policy that affects healthcare to healthcare.

Communication in Health Care

Based on the scenario and additional research, what are some key areas of communication in health care needed to ensure quality and patient satisfaction? Describe what issues with communication the urgent care facility facing? What are your recommendations to reduce the patient wait time? What are care outcomes and types of standards that must be met to ensure quality care? What role does TQM use in patient safety?

Recommendations for Communication Improvement

Based on your analysis of the scenario and additional research, make recommendation for improvement. What recommendations do you have for the three key areas that need improvement based on the Customer Service scenario's patient survey?

Critical Practice Guidelines

Explain critical practice guidelines and how they can influence quality of care and improve physician efficiency. Where can physicians easily find evidence based practice guidelines?

Patient Focused vs. Technology Focused

Describe the difference between a patient-focused philosophy of treatment and a technology-focused one? Provide examples from Beth-Isreal in Boston and Cedars-Sinai in LA.

Conclusion

Your paper should have always end with a conclusion. Here you will tie together the key concepts discussed and discuss any assumptions such as barriers, success rates or other pertinent information. Bottom line – summarize it all here. SCROLL DOWN TO SEE REFERENCE PAGE.

References

Arakji, R. Y., & Lang, K. R. (2008). Avatar business value analysis: A method for the evaluation

of business value creation in virtual commerce. Journal of Electronic Commerce

Research, 9, 207-218. Retrieved from http://www.csulb.edu/journals/jecr/

Bower, B. (2008, Feb. 9). Dawn of the city: Excavations prompt a revolution in thinking about

the earliest cities. Science News, 173(6), 90-92. Retrieved from

http://www.sciencenewsmagazine.org/

NOTE these are samples of what references LOOK LIKE - you will use your OWN references in this sample format.

7

PRINCE2™- Plan

Note: This document is only valid on the day it was printed

Revision History

Date of next revision:

Approvals

This document requires the following approvals. A signed copy should be placed in the project files.

Distribution

This document has been distributed to:

Overview

Plan Description

(Covering a brief description of what the plan encompasses (i.e. project, stage, team, exception) and the planning approach)

Plan Prerequisites

(Containing any fundamental aspects that must be in place, and remain in place, for the plan to succeed)

External Dependencies

(That may influence the plan)

Planning Assumptions

(Upon which the plan is based)

Lessons Incorporated

(Details of relevant lessons from previous similar projects, which have been reviewed and accommodated within this plan)

Monitoring and Control

(Details of how the plan will be monitored and controlled)

Budgets

(Covering time and cost, including provisions for risks and changes)

Product Description (PBS)

(Covering the products within the scope of the plan)

Schedule

This may include or reference graphical representations of the following:

PRINCE2™- Business Case

Note: This document is only valid on the day it was printed

Revision History

Date of next revision:

Approvals

This document requires the following approvals. A signed copy should be placed in the project files.

Distribution

This document has been distributed to:

Overview

Executive Summary

(Highlight the key points in the Business Case, which should include important benefits and the return on investment (ROI))

Reasons

(Defines the reasons for undertaking the project and explains how the project will enable the achievement of corporate strategies and objectives)

Business Options

(Analysis and reasoned recommendation for the base business options of: do nothing, do the minimal or do something)

Expected Benefits

(The benefits that the project will deliver expressed in measurable terms against the situation as it exists prior to the project. Benefits should be both qualitative and quantitative. They should be aligned to corporate or programme benefits. Tolerances should be set for each benefit and for the aggregated benefit. Any benefits realization requirements should be stated)

Expected Dis-benefits

(Outcomes perceived as negative by one or more stakeholders. Dis-benefits are actual consequences of an activity whereas, by definition, a risk has some uncertainty about whether it will materialize. For example, a decision to merge two elements of an organization onto a new site may have benefits (e.g. better joint working), costs (e.g. expanding one of the two sites) and dis-benefits (e.g. drop in productivity during the merger). Dis-benefits need to be valued and incorporated into the investment appraisal)

Timescale

(The period over which the project will run (summary of the Project Plan) and the period over which the benefits will be realized. This information is subsequently used to help timing decisions when planning (Project Plan, Stage Plan and Benefits Review Plan))

Costs

(A summary of the project costs (taken from the Project Plan), the ongoing operations and maintenance costs and their funding arrangements)

Investment Appraisal

(Compares the aggregated benefits and dis-benefits to the project costs (extracted from the Project Plan) and ongoing incremental operations and maintenance costs. The analysis may use techniques such as cash flow statement, ROI, net present value, internal rate of return and payback period. The objective is to be able to define the value of a project as an investment. The investment appraisal should address how the project will be funded)

Major Risks

(Gives a summary of the key risks associated with the project together with the likely impact and plans should they occur)

BB7018: International Project Management and Practice

Consultancy Group Report: Marking Criteria

RETAKE ASSIGNMENT BB7018 - CASE STUDY

Date Set: Retake period 2021

Date Due: You must upload an electronic copy to Canvas by 5th of May 2021 by 5pm.

Assignment: Individual Retake Coursework 100%

You have been employed as a Consultant by Kingston University London to organise a Gala Dinner to celebrate the start of the academic year. The event will take place on Friday 24th September 2021 and it is open to all members of staff employed by Kingston University. You are to organise all aspects of the event including, booking the entertainment, advertising and ticketing. The client requirement is to break even and make profit by delivering a successful event.

Prepare a Business Case (1500 words +/- 10%), Project Plan report (1500 words +/- 10%) and Risk Register following PRINCE2 Methodology to present to your client. This is the “who, why, and what” part of the project. It defines all major aspects of the project and forms the basis for its planning and management and also the assessment of overall success. Remember that the quality offered and overall net profit will convince your client to buy your idea.

Notes:

· You need to define when the project will start. You may select the start date.

· Ticket price you offer is entirely up to you, but ticket price per person would never been more than £45 per person. This has to cover your costs and make the desired profit if no other income channels are available.

· Assume that the venue has max capacity of 300 people. Base case scenario for the event is predicted to be 70% of its capacity, best case is fully booked, worse case is only 30%.

· Any costs need to be justified. You may research costs from the Internet, but ensure that you reference where you got them from in your report.

· You may determine the venue where the Gala Dinner will be held. If you cannot find a cost for hiring a venue, assume that it will cost £3,500. This only includes the hiring of the building and does not include, for example, the beverages, food and music costs.

· You can assume that the venue is available for you on Friday 24th September 2021. Do not need to contact the venue directly.

· You may have access to the venue from 5:00am on Friday 24th September 2021 to 12pm on Saturday 25th September 2021 to set up and take down the event (these activities have to be considered in your project plan).

· Make sure the things you offer (promotion channels, entertainment during the event (e.g. live music), quality of food and beverage, reflects the standards of a Gala Dinner.

· You must break even and make profit.

· You do not have an initial budget. This is a bottom up approach to budgeting and you have to identify and decompose each activity into a Work Breakdown Structure, in order to identify the resources needed, activities duration and their cost.

· This is a time sensitive project rather than resource sensitive. Allocate more resources is needed to hit the deadline! However, you will still to make money at the end.

BUSINESS CASE GUIDELINE:

· Clearly define the reasons for undertaking the project and SMART objectives to be achieved

· Consider Business options of do nothing (do not do the project), do the minimum (the minimum products/activities required to break even), do something (following your planned solution).

· Expected benefits and dis-benefits

· Timescale and Costs (from project plan)

· Investment Appraisal based on base case (70%), best case (100%), and worse case (30%) scenario

· Consider Major Risks and Risk management strategy: identify, assess, plan, implement and communicate risks (use the Risk Register provided).

PROJECT PLAN GUIDELINE:

· Complete ALL parts of the planning document and conclude it by producing the following:

· Produce a Product Breakdown Structure (PBS), which is the ‘what’ of the project

· Produce a Work Breakdown Structure (WBS), which is the ‘how’ of the project

· Input all the WBS activities into a Gantt Chart in Microsoft Project

· Produce a table of resources by allocating resources (e.g. material or man hours) to each activity in the Gantt Chart

· Produce an Activity Network by allocating predecessors into the Gantt Chart

· Identify the Critical Path for the project

· For WBS aim at listing a minimum of 30 tasks. Remember that tasks and category headings are different. A category heading, for example, is ‘Marketing’, whereas a task underneath this category heading may be to ‘Print the invitations’. There is no maximum number of tasks and you must illustrate the breakdown with a tree diagram. The breakdown should have a clear logical basis, although technical details may vary. Create your own category heading names as required and remember that there can never be only one right way for a project of this nature, as long as you justify your choice. Explain what basis you use to create the categories and tasks. You must make sure that the tasks are broken down in detail. For example, you would NOT have a task called ‘Invitations’, this should be broken down into the tasks to make sure the invitations have been sent out, for example, ‘Design Invitations’, ‘Create Invitations’, ‘Print Invitations’ and ‘Distribute Invitations’. The work breakdown structure diagram does not count towards the word count, but any assumptions you state will count towards the word count. For example, you may have a category heading called ‘Marketing’ and your assumption will detail how you have approached the students union to help you market the event and recruit student volunteers.

· Category Headings might be but not restricted to: Market Research (venue, suppliers, equipment, menu, etc) – Marketing (advertising and ticketing) – Human Resources (staff) – Operation (during and after event) – Closing (sign off and payments).

· The breakdown structure will not be included into the world count and has to be placed in the appendix.

Checklist – things you may forget about:

• Who are the key resources involved and how much they will cost?

• Where is the venue going to be? If outside have you thought about bad weather and mitigation of this risk (e.g. insurance)?

• What transport and accommodation arrangements do you need to make?

• How much food/drinks to order? (e.g. 1 bottle of wine gives you 6 glasses). Think about this as it will make an impact on budget.

• What are the event details?

• What are the risks for the project?

• Have you created a schedule for the day as well as before the event runs?

• Have you cleaned up after the event and returned any hired items?

This should be delivered in an essay style and should be no more than 3,000 words (+/-10%). The Risk Register, PBD, WBS, Gantt Chart, Table of Resources, Activity Network and Critical Path do not count towards the word count.

RECOMMENDED READING:

[1] Biggs, D. 2010. Management Consulting – A guide for students. Cengage Learning EMEA, Hampshire, United Kingdom.

[2] Davis, K. [Compiler]. 2014. Project Management (2nd edition). Pearson Education Limited, Harlow, United Kingdom.

[3] Johnson, G., Scholes, K., Whittington, R. 2006. Exploring Corporate Strategy (7th edition). Prentice Hall. Pearson Education Limited, Harlow, United Kingdom

[4] Johnson, G., Scholes, K., Whittington, R., Angwin, D., Regner, P. 2017. Fundamentals of Strategy (3rd edition). Prentice Hall. Pearson Education Limited, Harlow, United Kingdom

[5] Koster, K. 2010. International Project Management. SAGE Publications Ltd.

[6] Kotler, P., Armstrong, G., Harris, L.C., Piercy, N. 2017. Principles of Marketing (7th edition). Pearson Education Limited, Harlow, United Kingdom.

[7] Managing Successful Project with PRINCE2. 2017. AXELOS Limited, TSO.