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Signature Assignment: Outcomes and Quality
University of Phoenix
November 10,2020
Carnecia Cole
Signature Assignment: Outcomes and Quality
As a manager in a health care facility, one must be knowledgeable in how to track outcomes and to improve quality and safety. The collection of data will reveal the outcomes of improvements implemented and how quality was affected by those improvements. it is a manager’s function to organize data in a way that the outcomes are evident when presented to others. Managers must know how external and internal standards impact quality, the role of continuous improvement and technology in quality and safety and how to plan for employee development in quality and safety.
The Role of Continuous Improvement
Continuous Quality Improvement is an organizational process in which employees continually identify and address problems in their work processes (Buchbinder, Shanks, & Kite, 2021). There are five elements of Continuous Quality Improvement which are process focus, customer focus, data-based decision making, employee empowerment, and organization wide-impact. Improvement should be ongoing and should not be limited to one activity. Employee should always seek to make their area more efficient. CQI should have focus on the transactions between patient and provider during the delivery of care which is the definition of process in the Donabedian model (Donabedian, 1988). By having this focus, a better quality of care will be provided to patients and better organizational performance because the factors that cause a defect in administrative and clinical processes can be understood and addressed. Customer focus is when an organization does all they can to make the customer happy. In health care, a customer is any person, group, or organization impacted by a process like a patient or doctor. Data-based decision making refers to using data collection to make informed decisions on what aspects of the process to improve. This makes the problems visible. Employee empowerment allows for people who actually do the work and are knowledgeable in the aspect of the process that needs improvement to have an input. My former boss always allowed the staff to make suggestions on how to improve the quality of service because we were the ones who knew the department the best since we spent years working there. Lastly, organization-wide impact speaks to strategically implementing continuous improvement throughout the organization.
The Role of Technology
Technology will be utilized for data collection and to create visuals of the collected data. It will help to make using Quality Improvement tools for mapping and analysis easier. Technology allows data to be organized into diagrams and graphs to make the data easy to digest.
Planning for Employee Development
Managers must plan for employees to adjust and become better with the implementation of quality improvement strategies. Let employees give their input on how the changes affect their work. They would know if a new process is working better than a manager would because they perform the processes daily. This goes back to the aforementioned employee empowerment. Take heed to their feedback and encourage them to share their perspective. Also, create improvement teams so that employees can train on improvement tools and methodology. Employees spend time most of their time together so they can influence one another to be accepting of the new changes.
Conclusion
Managers must be ready to facilitate the Quality Improvement process by prioritizing the encouragement of communication, engagement and participation for all the stakeholders that the process affects, plan to implement improvements in small doses, and remember that quality improvement is an iterative process (Agency for Healthcare Research and Quality, n.d.). By making the stakeholders a priority, one can find ways to help them adjust to the changes. Planning to implement improvements in small doses is less overwhelming for everyone. If a manager tests out changes on a small group, they can see how to enhance the processes and show how the changes will impact practices and outcomes. As a manager, I will also keep in mind that, as I gain experience, I will have to frequently make adjustments to the process and find new actions to add to my strategic plan.
References
Agency for Healthcare Research and Quality. (n.d.). Section 4: Ways to Approach the Quality Improvement Process. https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/4-approach-qi-process/index.html
Buchbinder, S.B., Shanks, N.H., & Kite, B.J. (2021). Introduction to Health Care Management (4th ed.). https://bibliu.com/app/#/view/books/9781284156553/epub/EPUB/xhtml/01_Titlepage.html#page_i.
Donabedian A. (1988). The quality of care. How can it be assessed?. JAMA, 260(12), 1743–1748. https://doi.org/10.1001/jama.260.12.1743
Life Review Paper: Proposal & Script 1
Life Review Paper: Proposal & Script 5
Biology of Aging Theory
Ayman Albreiki
CSULB
23/12/20
Biology of Aging Theory
Abstract
Mr. Salim is an old man who lives in a small village away from the city. He used to work on the farm that he owns. He has been suffering from arthritis. Currently,
I live in my father's house that is very close to my grandfather; Mr. Salim. The interview will be about his life status and how he has been handling it. Also, I will go over the causes, challenges, and recovery. Furthermore, I will discuss how the disease altered his life in all its aspect.
Proposal
Mr. Salim is sixty-seven years old. He is my grandfather from my mother’s side. When we were a small family, we used to live with him. He is average tall, of the medium body, and takes care of himself very well. However, recently he has been moving around using a stick to help him stand up and for a long walk. This is due to his bones joints and his advanced age is a factor for that.
First, the interview’s place and time will be discussed with him in advance so he can be prepared for it. After the preparation period, the interview will be on two different days, so I do not make him sit in one place for a long time. The first day of the week and on the second of the week as well. He has his own sitting area on the farm that he prepared by himself a long time ago where the interview will take place. The particular time of the meeting will be 4 PM in the afternoon because one of his habits is to sit outdoor at this time.
I chose my grandfather because of his life stories and his old lifestyle that he used to tell me and because I used to see him take care of his farm very well. He used to be strong and exercise a lot but all over sudden at the age of forty-five he fell some pain in his legs joints and he could not regain his full strength, even though he was trying to take care of his health by working out and eating healthy food. As a result of this, I wanted to know the cause of his sickness, the medication and how his life transformed after in a sudden action. Whenever I look at him, I always wondered how he could be in normal life without the pain striking him.
From this, the assignment level is very comfortable. I have always been interested to know what happen to my grandfather. Despite this, he is loving and accepted himself which also made me comfortable to choose him for the assignment. Besides, being used to him and I like talking with him about life situations.
To the completion of the assignment, I am looking forward to knowing the cause of him disability, treatment, and the preventable measures to the other generations. From this, the interview theory that I can see and discuss is the biology of the aging theory. This is because it deals with the human body together with the damages and how it is programmed.
Script
Interview Questions
1. How was your life before the illness?
2. What were the activities that you liked doing regularly?
3. What happened before you feel sick?
4. How did the sickness start?
5. Are you being bullied?
6. How do you explain the illness and all you are suffering from your friends and relatives?
7. Do you feel intimidated or undermined whenever you are asked or questioned about the disease?
8. Do you feel different from others?
9. What is the hardest part of having a disability and staying with the illness?
10. How do you view yourself? And what is your plans for the future?
11. How differently are different people treating you in different situations whenever their help is needed or when they pay a visit?
12. Did you enjoy your healthy life or you wish you were like normal people?
13. How are the medication expenses, do you feel burned?
14. How is the experience of taking the medication every day?
15. How did you cope to stay with the illness for this long without showing the signs of giving up in life?
16. Was the sickness preventable or it just comes without any preventable measures? If it was preventable, what did you do to prevent it, and what happened so that it stroke you down?
