ASSIGNMENT 04
CJ340 Criminology
Directions: Be sure to save an electronic copy of your answer before submitting it to Ashworth College for grading. Unless otherwise stated, answer in complete sentences, and be sure to use correct English, spelling, and grammar. Sources must be cited in APA format. Your response should be four (4) double‐spaced pages; refer to the “Format Requirementsʺ page located at the beginning of this learning guide for specific format requirements.
In 1927, the US Supreme Court case Buck v. Bell set a legal precedent that states may sterilize inmates of public institutions. The court argued that imbecility, epilepsy, and feeblemindedness are hereditary, and that inmates should be prevented from passing these defects to the next generation. Go to the following website and read the details of this case:
http://embryo.asu.edu/pages/buck-v-bell-1927
Answer the following: In your opinion, what would be the outcome if the case of Buck v. Bell were argued today? Fully support your opinion.
Part B
Surveillance cameras have caught prison inmates teaching other inmates how to disarm a police officer. Apply Sutherland’s Differential Association theory to the prison subculture.
Part C
There are four forms of feminist criminology. Identify and explain each form.
Grading Rubric
Please refer to the rubric on the next page for the grading criteria for this assignment.
CATEGORYExemplarySatisfactoryUnsatisfactoryUnacceptable
30 points20 points15 points10 points
Student provides a clear,
logical, and well-supported
opinion of the possible
outcome of Buck v. Bell
today.
Student provides a mostly
clear, logical, and well-
supported opinion of the
possible outcome of Buck v.
Bell today.
Student provides a partially
clear, logical opinion of the
possible outcome of Buck v.
Bell today.
Student provides a weak or
unclear opinion of the
possible outcome of Buck
v. Bell today.
25 points20 points12 points8 points
Student provides a clear,
logical application of
Sutherland’s Differential
Association theory.
Student provides a mostly
clear, logical application of
Sutherland’s Differential
Association theory.
Student provides a partially
clear, logical application of
Sutherland’s Differential
Association theory.
Student provides a weak or
unclear application of
Sutherland’s Differential
Association theory.
20 points15 points10 points5 points
Student provides a clear,
logical description of the four
forms of feminist
criminology.
Student provides a mostly
clear, logical description of
the four forms of feminist
criminology.
Student provides a partially
clear, logical description of
the four forms of feminist
criminology.
Student provides a weak or
unclear description of the
four forms of feminist
criminology.
10 points 8 points 5 points 2 points
Student makes no errors in
grammar or spelling that
distract the reader from the
content.
Student makes 1-2 errors in
grammar or spelling that
distract the reader from the
content.
Student makes 3-4 errors in
grammar or spelling that
distract the reader from the
content.
Student makes more than
4 errors in grammar or
spelling that distract the
reader from the content.
15 points 12 points 8 points 5 points
The paper is written in
proper format. All sources
used for quotes and facts are
credible and cited correctly.
Excellent organization,
including a variety of
thoughtful transitions.
The paper is written in
proper format with only 1-2
errors. All sources used for
quotes and facts are credible
and most are cited correctly.
Adequate organization
includes a variety of
appropriate transitions.
The paper is written in
proper format with only 3-5
errors. Most sources used
for quotes and facts are
credible and cited correctly.
Essay is poorly organized,
but may include a few
effective transitions.
The paper is not written in
proper format. Many
sources used for quotes
and facts are less than
credible (suspect) and/or
are not cited correctly.
Essay is disorganized and
does not include effective
transitions.
Buck v. Bell (30
Points)
Feminist
Criminology (20
Points)
Sutherland’s
Differential
Association theory
(25 Points)
Format - APA
Format, Citations,
Organization,
Transitions (15
Points)
Mechanics -
Grammar,
Punctuation,
Spelling (10 Points)
Case Study: Staffing a Call Center Questions Given your model, include answers the following questions in your final report. Be sure to provide
justification for these answers, including screen shots of any adjustments made to your model, and the
subsequent results from AMPL.
1. How many Spanish-speaking operators and how many English-speaking operators does
the hospital need to staff the call center in order to answer all of the calls such that the
total cost is minimized?
2. Most full-time workers don’t want to work late into the evening. Harry can find only one
qualified English-speaking operator willing to begin work at 1 P.M. Given this new
constraint, how many full-time English-speaking operators, full-time Spanish-speaking
operators, and part-time operators should Harry hire? How does this effect the total
cost?
3. Harry now considers hiring bilingual operators. If all operators are bilingual, how many
operators should he hire to cover each 2-hour shift? How does this effect the total cost
if bilingual operators make 20% more than their non-bilingual counterparts?
Case Study: Staffing a Call Center Arizona Children’s Hospital has been receiving numerous customer complaints because of its
confusing, decentralized appointment and registration process. When customers want to make
appointments or register child patients, they must contact the clinic or department they plan to visit.
Several problems exist with this current strategy. Parents do not always know the most appropriate clinic
or department they must visit to address their children’s ailments. They therefore spend a significant
amount of time on the phone being transferred from clinic to clinic until they reach the most appropriate
clinic for their needs. The hospital also does not publish the phone numbers of all clinics and departments,
and parents must therefore invest a large amount of time in detective work to track down the correct
phone number. Finally, the various clinics and departments do not communicate with each other. For
example, when a doctor schedules a referral with a colleague located in another department or clinic, that
department or clinic almost never receives word of the referral. The parent must contact the correct
department or clinic and provide the needed referral information.
In efforts to reengineer and improve its appointment and registration process, the children’s
hospital has decided to centralize the process by establishing one call centered devoted exclusively to
appointments and registration. The hospital is currently in the middle of the planning stages for the call
center. Harry Sullivan, the hospital manager, plans to operate the call center from 7 A.M. to 9 P.M. during
the weekdays.
Several months ago, the hospital hired an ambitious management consulting firm, Unexpected
Results International, to forecast the number of calls the call center would receive each hour of the day.
Since all appointment and registration-related calls would be received by the call center, the consultants
decided that they could forecast the calls at the call center by totaling the number of appointment and
registration-related calls received by all clinics and departments. The team members visited all the clinics
and departments, where they diligently recorded every call relating to appointments and registration.
They then totaled these calls and altered the totals to account for calls missed during data collection. They
also altered totals to account for repeat calls that occurred when the same parent called the hospital
many times because of the confusion surrounding the decentralized process. Unexpected Results
International determined the average number of calls the call center should expect during each hour of a
weekday. The following table provides the forecasts.
Work Shift Average Number of Calls
7 A.M. – 9 A.M. 25 calls per hour
9 A.M. – 11 A.M. 75 calls per hour
11 A.M. – 1 P.M. 45 calls per hour
1 P.M. – 3 P.M. 100 calls per hour
3 P.M. – 5 P.M. 80 calls per hour
5 P.M. – 7 P.M. 15 calls per hour
7 P.M. – 9 P.M. 12 calls per hour
Texas
After the consultants submitted these forecasts, Harry became interested in the percentage of
calls from Spanish speakers since the hospital services many Spanish patients. Harry knows that he has
to hire some operators who speak Spanish to handle these calls. The consultants performed further data
collection and determined that on average, 20 percent of the calls were from Spanish speakers.
Given these call forecasts, Harry must now decide how to staff the call center during each 2 hour
shift of a weekday. During the forecasting project, Unexpected Results International observed the
operators working at the individual clinics and departments and determined the number of calls operators
process per hour. The consultants informed Harry that an operator is able to process an average of six
calls per hour. Harry also knows that he has both full-time and part-time workers available to staff the
call center. A full-time employee works 8 hours per day, but because of paperwork that must also be
completed, the employee spends only 4 hours per day on the phone. To balance the schedule, the
employee alternates the 2-hour shifts between answering phones and completing paperwork. Full-time
employees can start their day either by answering phones or by completing paperwork on their first shift.
The full-time employees speak either Spanish or English, but none of them are bilingual. Both Spanish-
speaking and English-speaking employees are paid $8.50 per hour for work before 5 P.M. and $10 per
hour for work after 5 P.M. The full-time employees can begin work at the beginning of the 7. A.M. to 9
A.M. shift, 9 A.M. to 11 A.M. shift, 11 A.M. to 1 P.M. shift, or 1 P.M. to 3 P.M. shift. The part-time
employees work for 4 hours, only answer calls, and only speak English. They can start work at the
beginning of the 3 P.M. to 5 P.M. shift or the 5 P.M. to 7 P.M. shift, and like the full-time employees, they
are paid $8 per hour for work before 5 P.M. and $9.50 per hour for work after 5 P.M.
Harry needs to determine how many full-time employees who speak Spanish, full-time employees
who speak English, and part time employees he should hire to begin on each shift. Unexpected Results
International advise him that linear programming can be used to do this in such a way as to minimize
operations costs while answering all calls. Formulate a linear programming model of this problem.

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