CCMH510CA_v2Multicultural_Case_StudiesCCMH510CA_v2Page_2_of

CCMH/510CA v2

Multicultural Case Studies

CCMH/510CA v2

Page 2 of 2

$C:\Users\djshirey\OneDrive - University of Phoenix\F_Drive\Style Guides\UPX Logos\Horizontal format\UOPX_Sig_Hor_Black_Medium.png$ Multicultural Case Studies

Week 5

Review the case study assigned to your group as if you were a team staffing your clients.

Case Study 1

Cho, the counselor, is a 40-year-old Asian American male. He is deeply rooted in his cultural values and has recently opened a private practice in a diverse upscale neighborhood. He is not married and has no children.

Talia, a 30-year-old Latina female comes to Cho for counseling. She is depressed and feels like there is little meaning in life and feels that she lacks identity outside of being a wife and mother of 2 small children. Cho inquired about any recent events that may have contributed do Talia’s current presenting issues. Talia described her desire to return to school and pursue her own career. She explained that she discussed her desires and feelings of being stifled with her husband who reminded her of her responsibilities to the family. Her husband threatened to leave her if she continued with her plans to return to school. After feeling discouraged by the conversation, Talia spoke with her pastor, who further pointed out the obligations that she had to her husband and her children.

Cho is aware of his own culture biases, which include the man being the head of the household, a strong commitment to the family needs, and that the woman provides the nurturance. He is empathic to Talia’s depression and expressed feelings of wanting to pursue her own interests. He encourages her to consider postponing her own aspirations until after her children have grown up and left the home. Talia takes heed to Cho’s direction because she feels guilt and shame about putting her own needs first and she is also fearful that her husband will follow through on his threats to leave her. Cho and Talia settle on working on establishing goals that help her find other ways to add meaning to her life that would not have such a direct impact on the family.

Case Study 1 Questions

· What evidence of counselor bias exists in the case study? What AMCD competencies might be useful to consider?

· Review the ACA Code of Ethics. What ethical conflicts might arise from this case?

· List the potential gender and cultural issues in this case. How might an effective culturally responsive counselor address each of them?

Case Study 2

Anna is a counselor at a community counseling center who has strong religious beliefs. She is very open about her beliefs, and even includes it in her professional disclosure on the company’s website. The intake department assigned her to work with Sofia.

Sofia is a 35-year-old transgender woman. She identifies as gay and has been in a committed relationship with Rosa for 10 years. Sofia and Rosa are planning to get married in the coming year. For the past two months, Sofia has been experiencing irritability, low energy, and poor sleep. She frequently gets in arguments with Rosa. She is seeking counseling to help alleviate her symptoms, hoping this will also improve her relationship with Rosa.

Anna agrees that counseling can help Sofia with the issues she would like to address, but she also believes that her relationship with Rosa is an issue that needs to be addressed. As Anna sees it, a healthy relationship, especially a marriage, must be between a man and a woman. She believes that Sofia should re-examine her gender identity and sexual orientation. Sofia has stated that she knows she is gay and is comfortable and proud to be a transgender female.

Case Study 2 Questions

· Do you think sexual orientation is Sofia’s primary counseling issue? What about gender identity? Explain your answer.

· What evidence of counselor bias exists in the case study? What AMCD competencies might be useful to consider?

· Because of Anna’s values and strong religious beliefs, should Sofia be referred to another professional? Explain your rationale and state why the recommended action would make Anna an effective cultural counselor.

· As a member of the case consultation team, what ethical guidelines might you refer to when providing feedback on the counselor’s assumptions about the client’s presenting problems?

Case Study 3

Dalia is a 14-year-old biracial female who identifies as African American and lives in the inner city. She is having difficulty in her classes and is really struggling to fit in. Because she is quiet in class and doesn’t answer a lot of questions, her teachers have sent notes home describing her as lacking ambition and being nonchalant about her learning. She reported not only feeling like she doesn’t belong in class, but also that she is having a hard time making friends. She gets called “half-breed” by some students while others often tell her that she couldn’t be African American because she looks White. Her mother noticed the change in her confidence, attitude, and mood, and encouraged her to speak with someone. She tried talking to her school counselor, who told her to stop being lazy and interact more in class. After her session, she overheard the school counselor say, “I wish these people would stop always looking for someone to feel sorry for them.”

Dalia’s mother reported that she has become severely depressed, has limited social connections, and refuses to go to school. She wants her to feel comfortable speaking to a counselor and brought her to the counseling center to speak with someone she could relate to. Lynda is a counselor assigned to work with Dalia and identifies as White. She grew up in the northern suburbs where she still lives with spouse and kids. She has worked at the community counseling center for several years and feels that she understands the struggles of the clients she works with.

Case Study 3 Questions

· Because of cultural differences, can Lynda effectively counsel Dalia? Explain your answer.

· What would be the best way to approach Dalia therapeutically?

· How should the counselor explore Dalia’s racial identity development? What models would you use?

· What are some of the ethical and cultural considerations for work with this client?

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Rubric Detail

A rubric lists grading criteria that instructors use to evaluate student work. Your instructor linked a rubric to this item and made it available to you. Select Grid View or List View to change the rubric's layout.

Content

Name: w10a1

Description: Final Business Plan Presentation

	Unacceptable (Below 60%)	Needs Improvement (60-69%)	Satisfactory (70-79%)	Competent (80-89%)	Exemplary (90-100%)
Create a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding.	Points: 0 (0.00%) Did not submit or incompletely created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Feedback:	Points: 13 (6.50%) Insufficiently created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Feedback:	Points: 15 (7.50%) Satisfactorily created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Feedback:	Points: 17 (8.50%) Competently created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Feedback:	Points: 20 (10.00%) Thoroughly created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Feedback:
Include speaker notes to accompany each slide that emphasize and expand on the key points to the stakeholders, clearly and thoroughly addressing key information.	Points: 0 (0.00%) Do not submit or did not include speaker notes for each slide. Speaker notes did not emphasize and expand on the key points to the stakeholders. Speaker notes were not clear or omitted key information. Feedback:	Points: 19.5 (9.75%) Insufficiently included speaker notes for each slide. Speaker notes insufficiently emphasized and expanded on the key points to the stakeholders. Speaker notes were not sufficiently clear or insufficiently addressed key information. Feedback:	Points: 22.5 (11.25%) Satisfactorily included speaker notes for each slide. Speaker notes satisfactorily emphasized and expanded on the key points to the stakeholders. Speaker notes were satisfactorily clear or addressed key information. Feedback:	Points: 25.5 (12.75%) Competently included speaker notes for each slide. Speaker notes competently emphasized and expanded on the key points to the stakeholders. Speaker notes were competently clear or addressed key information. Feedback:	Points: 30 (15.00%) Thoroughly included speaker notes for each slide. Speaker notes thoroughly emphasized and expanded on the key points to the stakeholders. Speaker notes were thoroughly clear or addressed key information. Feedback:
Create one- or two-slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline.	Points: 0 (0.00%) Do not submit or did not include slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Feedback:	Points: 19.5 (9.75%) Insufficiently included slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Feedback:	Points: 22.5 (11.25%) Satisfactorily included slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Feedback:	Points: 25.5 (12.75%) Competently included slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Feedback:	Points: 30 (15.00%) Thoroughly included slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Feedback:
Incorporate the feedback from the Business Models assignment to describe your selected business model and explain why you chose it.	Points: 0 (0.00%) Did not submit or incompletely incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Feedback:	Points: 19.5 (9.75%) Insufficiently incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Feedback:	Points: 22.5 (11.25%) Satisfactorily incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Feedback:	Points: 25.5 (12.75%) Competently incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Feedback:	Points: 30 (15.00%) Thoroughly incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Feedback:
Incorporate the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them.	Points: 0 (0.00%) Did not submit or incompletely incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Feedback:	Points: 19.5 (9.75%) Insufficiently incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Feedback:	Points: 22.5 (11.25%) Satisfactorily incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Feedback:	Points: 25.5 (12.75%) Competently incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Feedback:	Points: 30 (15.00%) Thoroughly incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Feedback:
Incorporate the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why.	Points: 0 (0.00%) Did not submit or incompletely incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Feedback:	Points: 19.5 (9.75%) Insufficiently incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Feedback:	Points: 22.5 (11.25%) Satisfactorily incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Feedback:	Points: 25.5 (12.75%) Competently incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Feedback:	Points: 30 (15.00%) Thoroughly incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Feedback:
Write a one-page exit strategy where you discuss two key factors you would consider when planning an exit strategy. Provide an explanation to support your reasoning.	Points: 0 (0.00%) Did not submit or incompletely wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Did not submit or incompletely provided explanation to support your reasoning. Feedback:	Points: 13 (6.50%) Insufficiently wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Insufficiently provided explanation to support your reasoning. Feedback:	Points: 15 (7.50%) Satisfactorily wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Satisfactorily provided explanation to support your reasoning. Feedback:	Points: 17 (8.50%) Competently wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Satisfactorily provided explanation to support your reasoning. Feedback:	Points: 20 (10.00%) Thoroughly wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Thoroughly provided explanation to support your reasoning. Feedback:
Clarity, writing mechanics, and formatting requirements.	Points: 0 (0.00%) More than eight errors present. Feedback:	Points: 6.5 (3.25%) 7–8 errors present. Feedback:	Points: 7.5 (3.75%) 5–6 errors present. Feedback:	Points: 8.5 (4.25%) 3–4 errors present. Feedback:	Points: 10 (5.00%) 0–2 errors present. Feedback:

Show Descriptions Show Feedback

Create a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding.--

Levels of Achievement: Unacceptable (Below 60%) 0 (0.00%) points Did not submit or incompletely created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Needs Improvement (60-69%) 13 (6.50%) points Insufficiently created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Satisfactory (70-79%) 15 (7.50%) points Satisfactorily created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Competent (80-89%) 17 (8.50%) points Competently created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Exemplary (90-100%) 20 (10.00%) points Thoroughly created a one- or two-slide executive summary that touches on your company profile and goals, as well as each of the heading topics in your outline, including the business model, target market, and funding. Feedback:

Include speaker notes to accompany each slide that emphasize and expand on the key points to the stakeholders, clearly and thoroughly addressing key information.--

Levels of Achievement: Unacceptable (Below 60%) 0 (0.00%) points Do not submit or did not include speaker notes for each slide. Speaker notes did not emphasize and expand on the key points to the stakeholders. Speaker notes were not clear or omitted key information. Needs Improvement (60-69%) 19.5 (9.75%) points Insufficiently included speaker notes for each slide. Speaker notes insufficiently emphasized and expanded on the key points to the stakeholders. Speaker notes were not sufficiently clear or insufficiently addressed key information. Satisfactory (70-79%) 22.5 (11.25%) points Satisfactorily included speaker notes for each slide. Speaker notes satisfactorily emphasized and expanded on the key points to the stakeholders. Speaker notes were satisfactorily clear or addressed key information. Competent (80-89%) 25.5 (12.75%) points Competently included speaker notes for each slide. Speaker notes competently emphasized and expanded on the key points to the stakeholders. Speaker notes were competently clear or addressed key information. Exemplary (90-100%) 30 (15.00%) points Thoroughly included speaker notes for each slide. Speaker notes thoroughly emphasized and expanded on the key points to the stakeholders. Speaker notes were thoroughly clear or addressed key information. Feedback:

Create one- or two-slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline.--

Levels of Achievement: Unacceptable (Below 60%) 0 (0.00%) points Do not submit or did not include slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Needs Improvement (60-69%) 19.5 (9.75%) points Insufficiently included slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Satisfactory (70-79%) 22.5 (11.25%) points Satisfactorily included slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Competent (80-89%) 25.5 (12.75%) points Competently included slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Exemplary (90-100%) 30 (15.00%) points Thoroughly included slides that expand on each of the topic headings from the Week 4 homework, Business Plan Outline. Feedback:

Incorporate the feedback from the Business Models assignment to describe your selected business model and explain why you chose it.--

Levels of Achievement: Unacceptable (Below 60%) 0 (0.00%) points Did not submit or incompletely incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Needs Improvement (60-69%) 19.5 (9.75%) points Insufficiently incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Satisfactory (70-79%) 22.5 (11.25%) points Satisfactorily incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Competent (80-89%) 25.5 (12.75%) points Competently incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Exemplary (90-100%) 30 (15.00%) points Thoroughly incorporated the feedback from Business Models assignment to describe your selected business model and explain why you chose it. Feedback:

Incorporate the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them.--

Levels of Achievement: Unacceptable (Below 60%) 0 (0.00%) points Did not submit or incompletely incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Needs Improvement (60-69%) 19.5 (9.75%) points Insufficiently incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Satisfactory (70-79%) 22.5 (11.25%) points Satisfactorily incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Competent (80-89%) 25.5 (12.75%) points Competently incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Exemplary (90-100%) 30 (15.00%) points Thoroughly incorporated the feedback you received from the Target Market Segment assignment to describe your selected primary and secondary target markets and explain why you chose them. Feedback:

Incorporate the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why.--

Levels of Achievement: Unacceptable (Below 60%) 0 (0.00%) points Did not submit or incompletely incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Needs Improvement (60-69%) 19.5 (9.75%) points Insufficiently incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Satisfactory (70-79%) 22.5 (11.25%) points Satisfactorily incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Competent (80-89%) 25.5 (12.75%) points Competently incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Exemplary (90-100%) 30 (15.00%) points Thoroughly incorporated the feedback you received from the Obtaining Start-Up Funds assignment to identify your funding sources, why you chose them, and the sources you decided not to pursue and why. Feedback:

Write a one-page exit strategy where you discuss two key factors you would consider when planning an exit strategy. Provide an explanation to support your reasoning.--

Levels of Achievement: Unacceptable (Below 60%) 0 (0.00%) points Did not submit or incompletely wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Did not submit or incompletely provided explanation to support your reasoning. Needs Improvement (60-69%) 13 (6.50%) points Insufficiently wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Insufficiently provided explanation to support your reasoning. Satisfactory (70-79%) 15 (7.50%) points Satisfactorily wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Satisfactorily provided explanation to support your reasoning. Competent (80-89%) 17 (8.50%) points Competently wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Satisfactorily provided explanation to support your reasoning. Exemplary (90-100%) 20 (10.00%) points Thoroughly wrote a one-page exit strategy where you discussed two key factors you would consider when planning an exit strategy. Thoroughly provided explanation to support your reasoning. Feedback:

Clarity, writing mechanics, and formatting requirements.--

Levels of Achievement: Unacceptable (Below 60%) 0 (0.00%) points More than eight errors present. Needs Improvement (60-69%) 6.5 (3.25%) points 7–8 errors present. Satisfactory (70-79%) 7.5 (3.75%) points 5–6 errors present. Competent (80-89%) 8.5 (4.25%) points 3–4 errors present. Exemplary (90-100%) 10 (5.00%) points 0–2 errors present. Feedback:

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