12/3/14, 4:57 PMTake Test: Final Exam - Part B

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2014 Fall Information Systems in Org SEC.01

Content Take Test: Final Exam - Part BH

Take Test: Final Exam - Part BTake Test: Final Exam - Part B

Description LSIS 5010 FINAL EXAM Part B: Multiple Choice (Open book; not timed; one attempt/submit only)

Instructions This exam is take-home and open book. (So use textbook—chapters, index and glossary, and review old quizzes, tips, and notes but work alone!) Be sure also to submit Part A: Pledge, Section A and Extra Credit under CONTENT as Word doc by due date. Complete this Section B as a test in Blackboard (one attempt only - you can SAVE as draft and return later, but do not SUBMIT until ready). 90 points possible.

Multiple Attempts

Not allowed. This test can only be taken once.

Force Completion

This test can be saved and resumed later.

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1. The field of MIS deals with ____ issues as well as technical issues.

Development

Use and Behavior

Impact

Specifications

Question 1 2 points Save AnswerSave Answer

1. The main parts of the FRAME for analysis of IS are:

Purpose, Boundary, Environment

Management, Organization, Technology

Initiation, Development, Implementation

Market, Design, Sale

Question 2 2 points Save AnswerSave Answer

Time shifting refers to business operating 24/7 rather than 9am-5pm. True

False

Question 3 2 points Save AnswerSave Answer

1. In private business, how much of business expenditures has been spent on IT?

about 90%

about 20-30%

about 34-50%

about 15-20%

Question 4 2 points Save AnswerSave Answer

1. ESS stands for ____.

Event-Based Systems Support

Environmental Support Systems

External System Selections

Executive Support Systems

Question 5 2 points Save AnswerSave Answer

??

Question Completion Status:

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1. The 6 Business Objectives do NOT include:

Operational Excellence

Decision Making

Information Display

Survival

Question 6 2 points Save AnswerSave Answer

1. According to behavior science, IT can ________ organizations by broadening the distribution of information.

enhance

push

change

flatten

Question 7 2 points Save AnswerSave Answer

1. The ________Chain Model highlights adding to competitive advantage, for example with Information Systems.

Value

Supply

Critical

Food

Question 8 2 points Save AnswerSave Answer

1. An example of how IS can enhance a business is _______.

computerize billing

increase efficiency

promote sales

develop database

Question 9 2 points Save AnswerSave Answer

1. One way to organize IS functions is to ___.

have a separate department under central control

put representatives in department with central control

decentralize but report to CIO

All of the above

Question 10 2 points Save AnswerSave Answer

1. Under Porter’s Competitive Forces Model, _________ is a force effecting strategic position.

executives

database managers

customers

employees

Question 11 2 points Save AnswerSave Answer

1. Although it has several interpretations, _______________ once suggested that the power of microprocessors doubles every 18 months.

Law of Mass Storage

Shannon’s Law

Moore’s Law

Metcalfe’s Law

Question 12 2 points Save AnswerSave Answer

2 points

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1. Corporate networks and the web mainly use the single, common, worldwide standard protocol called ____.

DOS

TCP/IP

WAN

LAN

Question 13 2 points Save AnswerSave Answer

The most widely adopted collaboration system in small and medium businesses using Microsoft products and networks is _____.

SharePoint

Google Wave

Lotus Notes

Wikipedia

Question 14 2 points Save AnswerSave Answer

In an ESS, information is often delivered through a _____, which uses a web interface to present interpreted, personalized business content. DSS

portal

supply chain

spreadsheet

Question 15 2 points Save AnswerSave Answer

1. The widely known open source software (Linux) that was posted in 1991 was created by:

Linus Torvald

James Gosling

Gordon Moore

Robert Metcalfe

Question 16 2 points Save AnswerSave Answer

1. In 1965, which computer machine thrived with the introduction of the IBM 360 operating system:

vacuum tube computer

mainframe

mini-computer

personal computer

Question 17 2 points Save AnswerSave Answer

1. _________ are independent computer programs that copy themselves from computer to computer on their own.

computer viruses

trojan horses

worms

spyware

Question 18 2 points Save AnswerSave Answer

1. In an denial of service (DoS) attack, hackers flood a network or Web server with thousands of________.

zombies

phishes

HIPAAs

false requests

Question 19 2 points Save AnswerSave Answer

1. The three main LAN topologies are star, bus, and ______. Question 20

2 points Save AnswerSave Answer

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packet-switching

ring

client-server

MAN

1. The ________networking standard is useful for creating small PANs.

Wi-Fi

Wireless NIC

Bluetooth

Wi-Max

Question 21 2 points Save AnswerSave Answer

Cloud Computing consists of four types of service: (1) Cloud infrastructure as a service; (2) Cloud platform as a service; (3) Cloud software as a service; (4) Cloud applications as self-service with rapid elasticity.

True

False

Question 22 2 points Save AnswerSave Answer

1. Returns to scale increase with network growth according to ___ who claimed in 1970 that the value of a network grows exponentially as a function of the number of members. [Note: so what about the web today!??!]

Linus Torvald

James Gosling

Gordon Moore

Robert Metcalfe

Question 23 2 points Save AnswerSave Answer

1. The _______ measures the number of customers who stop using or purchasing products or services; important indicator of the growth or decline of a customer base.

operational CRM

analytical CRM

churn rate

data warehouse

Question 24 2 points Save AnswerSave Answer

1. Sites like Kaboodle, ThisNext, and StyleHive provide the ____ e-commerce experience.

tweeting

social shopping

podcasting

syndicating

Question 25 2 points Save AnswerSave Answer

In backward chaining, the expert system inference engine begins with the information entered by the user and searches the knowledge base to reach conclusion.

True

False

Question 26 2 points Save AnswerSave Answer

1. ______ decisions are those in which the decision maker must provide judgment, evaluation, or insight into a problem.

operational management

structured

semi-structured

unstructured

Question 27 2 points Save AnswerSave Answer

12/3/14, 4:57 PMTake Test: Final Exam - Part B

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1. A good _____ provides both a single view of customers to improve sales and marketing, and a single view of the company by customers no matter how many touch points.

CRM

SAP

ERM

PRM

Question 28 2 points Save AnswerSave Answer

1. Which is the kind of knowledge that resides in the minds of employees but has not been documented?

tacit

explicit

wisdom

organizational learning

Question 29 2 points Save AnswerSave Answer

1. Major League Baseball (MLB) has set up _____ online to provide a high tech connection to fans and improve sales of tickets and other items.

soft data

hard data

retail outlets

web sites

Question 30 2 points Save AnswerSave Answer

1. ___ uses data, tools, and systems to enhance collaboration between a company and its selling partners.

CRM

ERM

PRM

CLTV

Question 31 2 points Save AnswerSave Answer

1.

1. A ___ displays two or more dimensions of data in a convenient format using spreadsheet information.

group dictionary

pivot table

GIS

GDSS

Question 32 2 points Save AnswerSave Answer

1. _____ are the most successful solutions or problem-solving methods in an industry for consistently and effectively achieving a business objective.

best practices

enterprise systems

supply chains

SAP

Question 33 2 points Save AnswerSave Answer

1. The underlying problems in group decision making have been the length and number of ___.

group dictionaries

meetings

questionnaires

GDSS tools

Question 34 2 points Save AnswerSave Answer

12/3/14, 4:57 PMTake Test: Final Exam - Part B

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1. In _____ chaining strategies for Expert Systems, the inference engine begins with information entered by users and searches the knowledge base.

backward

forward

value

supply

Question 35 2 points Save AnswerSave Answer

1. ___ testing consists of testing each program separately and tries to make sure programs are error free, but that is unrealistic.

Unit

System

Acceptance

Iterative

Question 36 2 points Save AnswerSave Answer

1. Under ____ it is the responsibility of all people and functions in an organization to watch out for quality.

Six Sigma

BPR

PRM

TQM

Question 37 2 points Save AnswerSave Answer

1. ____ models of management suggest that the actual behavior of managers is less systematic and reflective, but more informal and reactive.

classical

behavioral

structured

reengineering

Question 38 2 points Save AnswerSave Answer

Scope refers to the specific work that is to be included in a project, which project managers can always control so easily as they make sure that customers avoid "scope creep" and ensure that work is never expanded during a project.

True

False

Question 39 2 points Save AnswerSave Answer

The rate of profit that an investment is supposed to earn is the ____. ROI

NPV

IRR

CSF

Question 40 2 points Save AnswerSave Answer

1. A ___ chart visually represents the timing and duration of different tasks in a project.

ERD

Gantt

PERT

CSF

Question 41 2 points Save AnswerSave Answer

1. Taking actions on the basis of personal or narrow characteristics is known as ___ and rejects the concept of a global culture. Question 42

2 points Save AnswerSave Answer

12/3/14, 4:57 PMTake Test: Final Exam - Part B

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1. Taking actions on the basis of personal or narrow characteristics is known as ___ and rejects the concept of a global culture.

semi-structured decision making

unstructured decision making

particularism

phishing

1. ___________________ is one way businesses are using information technology to improve processes, that is, by applying tools to analyze current processes, design new processes, and/or optimize processes.

Total quality management

Business process management

Rationalization of procedures

Automation

Question 43 2 points Save AnswerSave Answer

1. The open source programming language Linux is based on ___.

UNIX

Java

C

C++

Question 44 2 points Save AnswerSave Answer

Customer Relationship Management systems help large firms achieve customer _____ by capturing and analyzing data, interacting with customers, and promoting loyalty through service as if a small firm.

value

intimacy

churn

lifetime value

Question 45 2 points Save AnswerSave Answer

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