1- Assembly line workers, sales clerks, and production personnel fall into the  of Mintzberg’s five parts of an organization?

2- When describing a                  , we are discussing a shared group expectation of acceptable behavior.

3- When describing a                  , we are discussing the expectations an organization has of a particular position

4- What is the primary reason that organizations change their structure through downsizing, outsourcing, and offshoring as a means of improving their operating efficiency?

5- It is difficult to implement an organizational culture change because:

6. Feedback can be either positive or negative. T, F

7. Negative entropy is the downstream (easier) process, and entropy is the upstream (harder) process. T, F

8. Organizations impose both quality and quantity control over inputs, throughputs and outputs.T, F

9. The throughput process transforms inputs into outputs.T, F

10. It is possible to have low reliability and high validity.T, F

11-The concept of entropy implies that any organization that is not growing in some way is actually declining. T, F

12-Concurrent validity comes before predictive validity. T, F

13- The four levels of analysis postulated by systems theory are habits, perceptions, attitudes and cognitions.  T, F

14-The industrial psychologist of the Scientific Management Era was primarily interested in the group as a focus of study.  T, F

15- The Systems Theory approach to the study of the workplace came in with the Human Relations Movement.  T, F

16-The underlying assumption of the Human Relations Movement is that a happy worker is a productive worker. T, F

17-In Open Systems Theory, the concept of negative entropy helps to explain the profit motive. T, F

18-The purpose of time and motion studies was to increase job satisfaction. T, F

19-The Scientific Management era emphasized the group and the Human Relations era emphasized the individual. T, F

20-Matrix organizational designs flourish during economic downturns. T, F

21. Performance appraisal is simplest in matrix organizations. T, F

22. Most organizations start with a product or geographical organization design. T, F

23. Functional departmentalization categorizes jobs according to internal convenience. T, F

24. Product and geographical designs do away with functional departments. T, F

25. Span of control and the number of layers in an organization are related. T, F

26. The M.U.M. rule affects the quality of downward communication. T, F

27. In a matrix organization each subordinate has two bosses. T, F

28. Matrix organizations combine product and geographical designs. T, F

29. Collecting data on real organizations is difficult because real organizations are moving targets. T, F

30. Single group pre-post designs lack a control group. T, F  

31.Records analysis is the most intrusive method of I/O data collection. T, F

32.Surveys are by far the most popular method of I/O data collection. T, F

33.Poor leadership can increase the de jure – de facto gap. T, F

34.Educated, experienced, skilled employees are best suited to work in centralized organizations. T,F

35.Poor employee morale can lead to irrational decentralization. T, F

36.Job descriptions should be based on job (work) analysis. T, F

37.Good job analysis can help an organization increase criterion relevance. T, F

38.In the process of collecting KSAO information about potential employees organizations can ask anything they want. T, F

39.Observations, surveys and interviews can all be used to gather information for a job analysis.T, F

40.Job analysis only needs to be done once for any particular job. T, F

41.Criterion variables are the causes and predictor variables are the effects.T, F

42.Job performance is an organization’s most important predictor variable.T, F

43.Decreasing the overlap of the conceptual criteria and the actual criteria leads to better job descriptions. T, F

44.Face validity and content validity are legally acceptable forms of organizational validation.T, F

45.Good job analysis should increase criterion validity.T, F

Chapters 1 & 2

1. You'll need to recognize project management terms and be able to apply them in your CAPM or PMP examination. A series of activities to create a unique product or service by a specific date is best described as which one of the following?

C. A project

2. Ben is a new employee in your organization and he's been assigned to your project team. Ben doesn't understand why he is on your project team because he thinks everything is part of the organization's day-to-day operations. Which of the following is likely to be part of an operation?

A. Providing electricity to a community

3. You are the project manager of the HBH Project to install 40 new servers for your company network. You recommend, as part of your project planning, using progressive elaboration. Some of the project team members are confused on this concept. Of the following, which one is the best example of progressive elaboration?

B. It is the process of taking a project from concept to completion.

4. Your organization would like to create a new product based on market research. This new product will be created by a project. This is an example of which one of the following reasons to launch a new project?

C. Market demand

5. Your organization utilizes projects, programs, and portfolios. Some of the project team members are confused on what a program is. A program is which one of the following?

C. A collection of projects with a common objective

6. Sam and Sarah are in a heated discussion over a new program in the organization. They are trying to determine who will make the tactical decisions in the projects within the program. Who manages programs?

D. Program managers

7. You have an excellent idea for a new project that can increase productivity by 20 percent in your organization. Management, however, declines to approve the proposed project because too many resources are already devoted to other projects. You have just experienced what? C. Project portfolio management

8. While the project manager must balance risks, resources, and other aspects of the project, one of the fundamental concepts is the Iron Triangle. Of the following, which is not part of the Iron Triangle? A. Quality

9. Holly is a new project manager and she's working toward her CAPM certification. She is having some trouble understanding which processes she should implement in her new project based on the available processes in the PMBOK Guide. Of the following, which statement is correct? C. A project manager must use the most appropriate processes on every project.

10. Projects are temporary endeavors to create a unique product, service, or result. Which one of the following does not relate to the concept of "temporary" in project management? C. The project deliverable

11. Harold is the project manager of the JHG Project for his company and he's meeting with the key stakeholders to describe the deliverables of the project that will be implemented. Hanna, one of the stakeholders, is confused on why Harold talks about results of the project that aren't necessarily implemented. As an example, Harold says that a project creates a unique product, service, or result. Which one of the following is a result? C. A feasibility study

12. You are the project manager of the GHY Project for your company and you're working with the key project stakeholders to define the requirements of the project. One of the stakeholders mentions that there are industry standards, but there are also regulations for the project to consider. What is the difference between a standard and a regulation? A. A standard is optional; regulations are not.

13. A project manager needs five areas of expertise to be successful. Which one is not one of the five areas of expertise? C. PMP or CAPM certification

14. Project managers must be aware of the political and social environments that the project operates within. These environments can affect the project's ability to operate, can limit working hours, or cause embarrassment when the project manager assumes other cultures are the same as hers. Which one of the following is not a characteristic of a project's cultural and social environment? B. Time zone differences

15. You are the project manager of the KHGT Project, which will span four countries around the world. You will need to consider all of the following characteristics of the international and political environment except for which one? C. Customers

16. Project managers need interpersonal skills, such as likeability, to help get the project work done. The project manager needs interpersonal skills to be effective in any organization and project. Which one of the following is not an example of an interpersonal skill? A. Financial management and accounting

17. Jane is a senior project manager in your company. Wally is a new project manager who is working toward his CAPM certification. Jane decides that Wally would be a good candidate to manage a subproject in the organization. Brenda, the project sponsor, isn't certain what Jane means by a subproject. What is a subproject? A. It is a smaller project that supports a parent project.

18. Erin is a new project manager who is working toward her CAPM. She has been assigned a small project in her organization, but she feels that she could use some additional training, coaching, and mentoring. Where will a project manager most likely get project management mentoring? C. The project management office

19. Project managers and functional managers need to be able to recognize a condition that is best suited for a project, and a condition that is an operation within an entity. Which one of the following is an example of operations? C. Sending monthly invoices to an organization's 25,000 customers

20. When considering the selection of projects to be initiated, project portfolio management considers all of the following except for which one?

C. The project manager's experience

Chapter 2

1. The project life cycle is comprised of which of the following?

A. Phases

2. Marcy, the project manager for the ERP Project, is about to complete the project phase review. The completion of a project phase is also known as which of the following?

B.  A kill point

3. Which of the following is not a key stakeholder in a project that creates a service internal to an organization?

B. External customers

4.  Of the following management skills, which will a project manager use most?

B. Communicating

5. Managing a project is best described as which one of the following?

C. Consistently producing key results expected by stakeholders

6. When will stakeholders have the most influence over a project's product?

C. At the start of a project

7.  Which of the following is an example of negotiation?

A. Arbitration

8. You are the project manager for your organization. Influencing your organization requires which of the following?

C. An understanding of formal and informal organizational structures

9. Your global project is sabotaged by rumors and gossip about the project deliverable. This is an example of:

A. Cultural achievability

10. What is the difference between a standard and a regulation?

B. Standards are optional; regulations are not.

11. All of the following are examples of stakeholders that have a positive influence on a project except for which one?

C. Employees that prefer the older version of the software that a project is replacing

12. Which of the following is an example of a deliverable at the end of the requirements-gathering phase in a software design project?

B. Detail design document

13. You are the project manager for the ERP Project. Your organization uses a PMO. The primary purpose of a project office is to:

A. Support the project managers

14. Which of the following best describes a project deliverable?

D. The tangible good or service created by the project team

15.  At what point in a project would a kill point be acceptable?

B. When a project reaches the end of a project phase

16. Of the following, which is not an exit criterion?

C. Stakeholder analysis

17. The compilation of all the phases within a project equates to

A. The project life cycle

18. Management has asked Nancy to determine if a project concept is valid and can be completed using a reasonable amount of time and finances. Management is asking for which of the following?

D. A feasibility study

19. Henry, the project manager of the MHB Project, has allowed a subsequent project phase to begin before the predecessor phase is complete. This is an example of which of the following?

B. Fast tracking

20.  Which of the following describes the early stages of a project?

D. Low costs and low demand for resources