• Local Disk
• South University

Orange- customer facing areas.

Strengths – wider customer base, all in one shop, customer has ability to purchase new if cost is comparable, customer can shop while waiting resulting in more revenue,

Weaknesses – increase in warehouse space, specialty competitors, other department funding cut until new department becomes profitable,

Opportunities – increase revenue, larger footprint, ability to handle small jobs quicker and more effective than small chains, customer return increase

Threats – potential for increased damages, specialty competitors, negative customer reviews results in decrease revenue in other departments

New Company quote: Your one stop home shop

Verify login details Enter login details View the appliance number Compare in accounts database Check the number of services done to the appliance If less than 3; service for free If it’s a new customer; pay the full service If more than 3 times pay 20% of service fee Service the appliance Details okay Login details Login details Load user account Number of services Send message; less than 3 More than 3 times Service message display Service message display Service message display New customer to pay full amount Structure chart for application warehouse

SYSTEM DESIGN SPECIFICATION

Management Summary

Need to interview and see initial mock up of 3 major sofware designers. One of which is scheduled for Jun 25 2020 with SAP.

System Components Details

Program Design

We will need atlease a 3 level GUI interface. 1 for tech and schedulers, 1 for management. and one with back end access for IT analyist.

User Interface Design

Maintain a check box system with automated calendar access as well as comment box for technician and schedulers. Management will need to be able to see calls made, duration of ticket times, as well as any notes made and deleted. IT will need full access to give permissions to all 3 levels.

Output and Input Design

output will need to have access for dialoge box to send information from individual tech to groups and to HQ/management.

File and Database Design

will need to have at a min. of 3gb per file to allow for notes and photos as well as initial ticket and tech information

Support Processing Design

photos will be needed and accessable

Environmental Requirements

color, 3gb per, ability to be cross platform, user signin and out ability, tracking software, direct and group function as well.

Implementation Requirements

Token key will ensure company information is secure, mobile devices will need to be tracked, computers and mobile devices will need to be constantly monitored

Time and Cost Estimates

151 days and database 60/hr

web dev. if needed 75/hr

app dev 75/hr for 3 days

ux des 60/hr

business analyst 50/hr

trainers 50/hr

cybersecirty spec 90/hr

system admin 70/hr

Appendices (as needed)

avg 75/hr

SYSTEM SECURITY CHECKLIST

· Overview of System S ecurity I ssues and C oncerns

phone system breakdown, company device for tech, theft from work trucks, damages caused by tech, black time(downtime of techs),

· Analysis of Physical Security

work vehicles will have trackers,

· Analysis of Network Security

all onsite techs and schedulers will have wired connections instead of a wifi setup, Managers will have token key access to wifi only when using company laptop or mobile device

· Analysis of Application Security

token keys installed on mobile dev to protect company      

· Analysis of File Security

files will be encrypted once completed and put in the archived files

· Analysis of User Security

users will have individual user names and passwords to all devices

· Analysis of Cloud vulnerability, if any

Cloud will need to be monitored to asses any intursions

· Additional Comments and Recommendations

A disaster recovery plan will need to be started. This will ensure min downtime should we need to have techs at home or out of the office or any issues arrising at the office or in town.

Processing Model

Business customer

Start

New customer

Mobile payments

Make Transaction

Create an account

Login

Thank you for choosing our appliance services.

Error. Invalid password or account details. Log in again?

Display balance

Thank you for choosing our services .please come again later

Transaction Completed

End

Accepted

Decline

Yes

Yes

No

Business customer

Start

New customer

Phone call

transfer

Schedulers

Are you looking to schedule a repair?

Login

Are you within the warranty period?

Error. Invalid password or account details. Log in again?

transfer

Warranty department

Thank you for choosing our services .please come again later

Transaction Completed

End

Accepted

Decline

Yes

Yes

No

Running Head: QUESTIONER 1

Joseph Kamishlian

June 2020

Questionnaire 1 (Service Repair)

As Emily, the new service manager starts work, a new system for scheduling appliance repair has been proposed. In order for the company to get best results and optimal performance from employees, the organization has resorted to interview some employees to get their opinion on the proposed new system. A list of the employees to be interviewed include; service manager, workshop manager, parts manager, and repair technicians. Below are some of the important questions that these employees will be asked concerning the new proposed system.

Please click here to indicate your informed consent to participate in this study |_|

[Questionnaire: Service repair department]

Please read and answer all questions

Are you happy with the current system?

[Type an answer here.]

[Type an answer here.]

[Type an answer here.]

What are some of the challenges that you face?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

What is your opinion on the proposed new system?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

In what ways do you think the new system will improve operations?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

How is the new system likely to impact on your work?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

What are some of the changes you would like to see under the new system?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

Do you understand how the proposed system works?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

Do you have any reservations about the new system?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

Please indicate appropriately with either yes or no

Do you agree with the proposed new system?

Do you think the new system will help to increase sales?

Do you think that the proposed new system will improve efficiency?

Are willing to support the new system?

Do you have any additions you would add to the new system?

Questionnaire 2 (Appliance Warehouse)

The list of employees to be interviewed is as follows; warehouse manager, operations manager, project manager, and warehouse attendant. The type of technique chosen for this project is Rapid Application Development technique (RAD). This is because of the urgency of the matter. RAD was also chosen because we do not have to come up with individualized questions for each employee interviewed.

Please click here to indicate your informed consent to participate in this study |_|

[Appliance Warehouse Questionnaire]

Please read and answer all questions

1. What areas of your work would you like to see some changes?

[Type an answer here.]

[Type an answer here.]

[Type an answer here.]

2. What do you think AW (Appliance Warehouse) is doing right?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

3. What do you think AW is doing wrong?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

4. What are your suggestions on how AW can increase capacity?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

5. What is your opinion about procurement system at AW?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

6. What changes do you believe can help to improve procurement system at AW?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

7. Do you believe you are well equipped to handle your duties efficiently?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

8. What kind of support would like to get from AW to facilitate your work?

1. [Type an answer here.]

[Type an answer here.]

[Type an answer here.]

Please indicate appropriately with either yes or no

9. Are you getting enough support from AW to do your work?

10. Are you happy with current system at AW?

11. Are you happy with your work?

13. Do you think AW can do better to increase sales?

14. Do you like working for AW?

Summary

The systems analysis phase includes three activities: requirements engineering, data and process modeling, and consideration of development strategies. The main objective is to understand the proposed project, ensure that it will support business requirements, and build a solid foundation for the systems design phase. Requirements engineering itself is composed of three main parts:

Appliance Warehouse staffing

Parts Department – purchasing, inventory control, sales

· Director: Maddox Farley

· Sales staff: Tyler Cummings, Steve Dawson, Amelia Warner

· Purchasing: Celia Martel, Joe Perez

· Inventory/warehouse: Ben Cooke, Melissa Benedict, Matt Jones

Appliance Sales – sales of new appliances in 4 departments

· Director: Sonia Lopez

· Large Kitchen Appliance department: Mike Nelson (manager), Jessica Scott, Rachel Evans, Justin Cooper

· Laundry Appliance department: Tina Turner (manager), Mackenzie Scott, James Wright

· Audio/Visual department: Samantha Campbell (manager), Tim Reynolds, Tracey Oliver

· Small Appliance department: Peter Parker (manager), Ken Howell, Marti Castillo

Service Department

· Service Manager: Emily Johns

· Technicians: Liam Henson, Mark Robles, Lee Wong

· Appointment setters: Lisa Shields, Jake Meyers

· Equipment and parts: Rhonda Patel

Storewide Cashiers:

· Manager: Abby Franklin

· Cashiers: Nancy Richards, Joy Vasquez, David Goodman, Paul Patton, Maria Nunez

Administrative roles:

· Owner (store manager reports to this role): Mae Roth

· Store Manager (all department heads and assistant manager report to this role): Alan Marks

· Store Assistant Manager (admin roles report to this assistant manager): Ali Miranda

· Admin Assistant to store manager: Tim Stafford

· Human Resources specialist: Joey Booker

· Accounting, payroll, accounts payable/receivable: Doug Dorsey, Tia Carey

· IT department: Carlie Davis (manager), Tony Barlett, Meredith Parks, you

JAD session excerpts

Service Records Sample

DATA DICTIONARY

RECORD DESCRIPTION

SYSTEM      

RECORD ID      

RECORD NAME      

ALTERNATE NAMES      

DEFINITION      

RECORD DATA ELEMENTS      

SYSTEM SECURITY CHECKLIST

· Overview of System S ecurity I ssues and C oncerns

· Analysis of Physical Security

· Analysis of Network Security

· Analysis of Application Security

· Analysis of File Security

· Analysis of User Security

· Analysis of Cloud vulnerability, if any

· Additional Comments and Recommendations

SYSTEM REQUIREMENTS DOCUMENT

· Introduction

· Summary

· Findings

· Recommendations

· Time and Cost Estimates

· Expected Benefits

· Appendix

DATA DICTIONARY

DATA FLOW DESCRIPTION

ID       NAME      

ALIAS      

DESCRIPTION      

ORIGIN       DESTINATION      

RECORD      

VOLUME AND FREQUENCY      

COMMENTS      

Note: In MS Word 2010, Click Review – Restrict Editing – Stop Protection and remove all highlighted material after completing the form

PRELIMINARY INVESTIGATION REPORT

Subject:      

Date:      

INTRODUCTION

[Provide a brief description of the system, the name of the person or group who performed the investigation, and the name of the person or group who initiated the investigation.]

SYSTEMS REQUEST SUMMARY

[Explain the basis of the systems request, including an explanation of major problems or opportunities mentioned in the request.]

PRELIMINARY INVESTIGATION FINDINGS

[Describe the results of the investigation, including the scope of the proposed project and the conclusions that were reached. Mention all significant findings, including the results of interviews and other fact-finding, and provide an estimate of current costs.]

RECOMMENDATIONS

[Present a specific recommendation for further action.]

TIME AND COST ESTIMATES

[Include an estimate of time and expenses necessary for additional IT department work. This should be quite specific for the next phase and should include a timetable and cost estimate for the entire project.]

EXPECTED BENEFITS

[Explain all tangible benefits, with specific dollar estimates, using a range if appropriate. Also mention any intangible benefits.]

DATA DICTIONARY

PROCESS DESCRIPTION

SYSTEM      

PROCESS NAME      

PROCESS ID      

INPUT DATA FLOWS      

OUTPUT DATA FLOWS      

PROCESS DESCRIPTION      

SYSTEM DOCUMENTATION

NAME OF SYSTEM

DATE

PAGE       of      

ANALYST

PURPOSE OF DOCUMENTATION

PROGRAM IDENTIFICATION

PURPOSE

FILES – DATABASES – CLOUD REQUIREMENTS

WEB PROCESSING REQUIREMENTS AND RESOURCES

SYSTEM REQUIREMENTS CHANGE REQUEST

PRINT THE FOLLOWING INFORMATION:

NAME

DEPARTMENT

JOB TITLE

DESCRIPTION OF CHANGE:

REASON FOR CHANGE:

ATTACH ADDITIONAL INFORMATION AND DOCUMENTS AS NEEDED:

CHECK THIS BOX IF ATTACHMENTS ARE INCLUDED:

SIGNED _________________________________________________________ DATE __________________________

CONTROL NUMBER

DATE RECEIVED

TO BE COMPLETED BY THE PROJECT COORDINATOR:

IMPACT ANALYSIS:

Include an estimate of resources needed, with specific costs and timetables.

ACTION:

      ACCEPT

      DEFER UNTIL       (DATE)

      REJECT FOR THE FOLLOWING REASONS:

SIGNED ___________________________________________________________ DATE _____________________

DATA DICTIONARY

EXTERNAL ENTITY DESCRIPTION

LABEL      

ENTRY TYPE      

DESCRIPTION      

ALIAS      

VALUES & MEANINGS      

NOTES      

LONG NAME      

SYSTEM DOCUMENTATION

NAME OF SYSTEM

DATE

PAGE       of      

ANALYST

PURPOSE OF DOCUMENTATION

FIELD FIELD TYPE FIELD LENGTH

REQUEST FOR INFORMATION SERVICES

Date:      

System enhancement:      

Title:      

Department:      

Location:      

New system:      

E-mail:      

REQUEST FOR:

URGENCY:

[ ] Correction of system error

[ ] Immediate attention required

[ ] System enhancement

[ ] Handle in normal priority sequence

[ ] New system

[ ] Defer until new system is developed

DESCRIPTION OF REQUESTED SYSTEMS SERVICES:

(ATTACH ADDITIONAL DOCUMENTS AS NECESSARY)

(To be completed by the Information Technology Department)

[ ] Approved

Assigned to IT contact person:      

User:      

Urgency code (1 low to 5 high):      

[ ] Modified (see attached notes)

[ ] Rejected (see attached notes)

Date:      

Action:      

SYSTEM DESIGN SPECIFICATION

Management Summary

System Components Details

Program Design

User Interface Design

Output and Input Design

File and Database Design

Support Processing Design

Environmental Requirements

Implementation Requirements

Time and Cost Estimates

Appendices (as needed)

DATA DICTIONARY

DATA STORE DESCRIPTION

LABEL      

ENTRY TYPE      

DESCRIPTION      

ALIAS      

COMPOSITION (ATTRIBUTES)      

NOTES      

LONG NAME      

INTERVIEW DOCUMENTATION

Name of System:       Page      

Date:      

Prepared by:      

Title:      

Purpose:      

Location:      

DATA DICTIONARY

DATA ELEMENT DESCRIPTION

SYSTEM      

DATA ELEMENT NAME       LABEL      

ALTERNATE NAMES      

TYPE AND LENGTH       OUTPUT FORMAT      

DEFAULT VALUE       ACCEPTABLE VALUES      

PROMPT/COLUMN HEADER      

SOURCE      

SECURITY      

RESPONSIBLE USER      

DERIVATION FORMULA      

DESCRIPTION AND COMMENTS