Running head: CHALLENGES IN SENTIMENT ANALYSIS AND POPULAR APPLICATION AREAS 2

CHALLENGES IN SENTIMENT ANALYSIS AND POPULAR APPLICATION AREAS 2

Challenges in Sentiment Analysis and Popular Application Areas

Santosh Shrestha

University of Cumberlands

Business Intelligence - ITS-531

Dr. Steve Hallman

July 22, 2020

Challenges in Sentiment Analysis and Popular Application Areas

Sentiment Analysis is the process that helps to identify and classify the opinions or feelings expressed in opinioned data in order to ascertain whether the attitude of the writer towards a particular service and product is negative, positive, or neutral (Shahnawaz and Astya, 2017). It gets difficult to put somebody's tweets, posts, videos in a dichotomized category of positive, negative, or neutral. Sentiment suggests a settled opinion reflective of one's feelings and deals with unique properties such as positive versus negative, a range of polarity, or range of strength of opinion (Sharda et al., 2020, p. 418). Humans already deal with difficulties in understanding the sarcasm or the intent even in a face to face conversation. To bring this same capacity of reading between the lines in machines is undoubtedly a challenging task. Not only by using the traditional keyword analysis by holistically analyzing the text using natural language processing and data mining to analyze tone and context accurately. Cultural and regional differences in using language, disconnection of facial expressions, figurative expression, misspellings are some of the barriers in sentiment analysis.

Opinion analysis of the financial market and predicting the next dips and surges have been significantly popular. Many believe that the stock market is mostly sentiment-driven, making it anything but rational, especially for short-term stock movements (Sharda et al., 2020, p. 423). If appropriately implemented, the sentiment analysis can help to track and bring competitive advantages for the movers keeping up with the buzz in the market, potentially impacting trading and liquidity. Brand management is one of the most crucial areas where online sentiment is tracked and responded efficiently. Brand management focuses on keeping up with social media where anyone can post opinions that could potentially damage or boost the company's reputation (Sharda et al., 2020, p. 423). Voice of the market and employee is significantly vital for organizations to understand aggregate opinions and trends regarding stakeholders, customers, potential customers, influencers, and employees (Sharda et al., 2020, p. 423). Similarly, areas such as politics and government intelligence can equally take advantage from sentiment analysis as it needs continuous checking on the opinion of the mass.

References

Sharda, R., Delen, D., Turban, E. (2020). Deep learning. Analytics, data science, & artificial

intelligence: Systems for decision support (pp. 418-423). NJ, Pearson.

Shahnawaz and Astya, P. "Sentiment analysis: Approaches and open issues," 2017 International

Conference on Computing, Communication and Automation (ICCCA), Greater Noida,

2017, pp. 154-158, doi: 10.1109/CCAA.2017.8229791.

Week 4 - Discussion 2

Week 4 - Discussion

Akash Katragadda

ITS 531 – Business Intelligence

Dr. Steve Hallman

University of Cumberland’s

07/22/2020

Sentiment Analysis

Sentiment analysis is a sort of text research otherwise known as mining. It applies a blend of insights, normal language preparing (NLP), and AI to distinguish and separate abstract data from text records, for example, a commentator's emotions, considerations, decisions, or appraisals about a specific point, occasion, or an organization and its exercises as referenced previously. This analysis type is otherwise called assessment mining (with an attention on extraction) or emotional rating (Chung, 2018). A few pros utilize the terms sentiment grouping and extraction too. Notwithstanding the name, the objective of sentiment analysis is the equivalent to know a client or crowd supposition on an objective item by investigating a tremendous measure of text from different sources (Chung, 2018).

You can break down content on various degrees of detail, and the detail level relies upon your objectives (Chung, 2018). For instance, you may characterize a normal enthusiastic tone of a gathering of surveys to recognize what level of clients preferred your new garments assortment. In the event that you have to comprehend what guests like or aversion about a particular piece of clothing and why, or whether they contrast it and comparable things by different brands, you'll have to examine each audit sentence with an attention on explicit angles and use or explicit watchwords (Chung, 2018).

Popular application areas for Sentiment Analysis

Different enterprises use sentiment analysis. While the zones of sentiment analysis application are interconnected, they are tied in with upgrading execution through analysis of movements in general feeling.

Voice of the Customer

On the off chance that the Internet was a mountain stream, at that point breaking down client created content via web-based networking media and different stages resembles fishing during trout-bringing forth season. Individuals appreciate sharing their perspectives with respect to the most recent news, neighborhood and worldwide occasions, and their experience as clients (Chung, 2018).

Voice of the Market

Serious analysis that includes sentiment analysis can likewise assist you with understanding your shortcomings and qualities and perhaps discover approaches to stick out (Bilyk, 2019).

Voice of the Employee

Utilizing rich, stubborn printed data gives a successful and proficient approach to tune in to what representatives are stating. As we as a whole know, upbeat representatives engage client experience endeavors and improve consumer loyalty.

Brand Management

It's not just imperative to know social conclusion about your association, yet in addition to characterize who is discussing you. Estimating notice tone can likewise help characterize whether industry influences are notice your image and in what setting. What's more, what's all the more energizing, sentiment analysis programming does the entirety of the above continuously and over all channels (Bilyk, 2019).

Financial Markets

Sentiment analysis takes care of the issue of handling huge volumes of unstructured data. Utilizing this kind of text analysis, advertisers track and study purchaser standards of conduct continuously to anticipate future patterns and assist the board with settling on educated choices (Bilyk, 2019).

Politics

By examining the sentiment on political decision discussions, one may foresee who is bound to win or lose a race. Sentiment analysis can help comprehend what voters are thinking and can explain a competitor's situation on issues. Sentiment analysis can support political associations, battles, and news examiners to more readily comprehend which issues and positions matter the most to voters (Sharda, 2020).

Government Intelligence

Sentiment analysis can permit the programmed analysis of the assessments that individuals submit about pending approach or government guideline recommendations. Besides, observing interchanges for spikes in negative sentiment could be useful to offices, for example, Homeland Security (Chung, 2018).

Other Areas

Sentiments of clients can be utilized to more readily structure web-based business, better spot commercials, oversee assessment or audit situated web crawlers, Sentiment analysis can help with email filtration by classifying and organizing approaching messages and reference. analysis can decide if a writer is referring to a bit of work as supporting proof or in research however excuses (Sharda, 2020).

References Bilyk, V. (2019, May 24). WHAT IS SENTIMENT ANALYSIS: DEFINITION, KEY TYPES AND ALGORITHMS. Retrieved from The App Solutions: https://theappsolutions.com/blog/development/sentiment-analysis/ Chung, J. (2018, September 21). Sentiment Analysis: Types, Tools, and Use Cases. Retrieved from Altex Soft: https://www.altexsoft.com/blog/business/sentiment-analysis-types-tools-and-use-cases/ Sharda, D. D. (2020). Analytics, Data Science & Artificial Intelligence: Sentiment Analysis (11th ed.). Pearson.

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