https://www.blueoceanstrategy.com/blog/how-shake-shack-flipped-burger-restaurant-case-study/
 1. Identify the facts surrounding the case. 2. List the symptoms revealed in the case. 3. Identify the problem or problems presented in the case. 4. List the alternative solutions. 5. Recommend a solution giving the reasons for your choice. 6. Formulate a follow-up procedure.