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SURVEY REPORT
INTRODUCTION
Management of knowledge is one of the domineering methods that are being used by the companies in order to encounter their pre-emptive and planned requirements. It is comprised of the ingenuities, procedures, tactics and schemes that endure and boost the modification, sharing, assessment, and storage and information formulation. Therefore, the practices of knowledge management play an important role in attaining company goals and objectives in effective manner. It helps generating value for the company (Alegre, Sengupta and Lapiedra, 2013).
SURVEY AIM
To find out the impact of knowledge management in Qatar Airways on their strategic planning
OBJECTIVE
Objective of the conducted survey is to scrutinise practices of the knowledge management that affect the strategic planning activities and also evaluate the issues and factors that are associated with the knowledge management and put their both positive and negative impact on the strategic planning of the organisation. In order to analyse, the researcher emphasises on the following research objective:
· To identify the relationship between Knowledge management and strategic planning
· To evaluate the factors of KNOWLEDGE MANAGEMENT that affects the practices of strategic planning.
· To examine how the practices of strategic planning affect the corporate performance of Qatar airways.
· To determine the importance of strategic planning on Qatar airways.
SURVEY QUESTION
Intended for obtaining the above-illustrated objectives of this project, the researcher will search pro solutions to the substantial questions:
· Is there any association among knowledge management and strategic planning?
· What are the major elements of knowledge management that affect the strategic planning practices of Qatar Airways?
· How the practices of knowledge management and strategic planning impact the performance of Qatar Airways?
· Are the practices of knowledge management important for organisations?
REASEARCH FACTORS
Knowledge management communicates important information widely and quickly and it assists to address this difficulty throughout modified portal as well as particular search engines. If average procedures as well as measures have been distinct they ought to constantly be followed. There are many factors that involve knowledge management. They are either independent or depend on other factors. All these factors are categorized mainly into three categories which are further classified into other factors. (Lindner and Wald, 2011). (IV) (DV)
1. People
a. Knowledge Managers (IV)
b. Communities or Practice (IV)
c. Training and Communication (IV)
d. Measurement and Reward system (IV)
e. Knowledge sharing culture (DV)
f. Knowledge advisors (IV)
g. Employee satisfaction survey
2. Process
a. Knowledge capture and reuse (DV)
b. Communities of Practice (DV)
c. Best practice selection and replication (IV)
d. Project Team Collaboration (DV)
e. Metrics and Reporting (IV)
f. Management of change (IV)
3. Process
a. User Interface (DV)
b. User Collaboration Space (IV)
c. Search (IV)
d. Support (DV)
e. Achieving (DV)
f. Community Portals (DV)
(Source: NHS, 2016)
RESEARCH METHODOLOGY
Every study is majorly based on two main types which are; qualitative study and the other one is quantitative study. The quantitative study is created on the basis of numeric based technique to collect and analyze gathered data. On the other hand, the qualitative study is merely related to the no numeric technique to collect and assess data (Taylor, Bogdan and DeVault, 2015). The research under discussion is created on the basis of quantitative data because the researcher of this study has collected and analyzed data in a numeric way for justifying the results of hypothesis. The most common research strategies for numerical analysis are survey method, interview and collection of case study to analyze specific scenario or situation. This study is merely created on the basis of survey strategy because the researcher has created a sample of respondents in order to collect their views and onions with respect to the subject of an issue.
Sampling Technique
The sampling techniques have played an important role to gather information from a smaller group of relevant people related to the subject of an issue. An investigator of this research has created a sample for this study by implementing simple random sampling technique because, it is the suitable one to create and collect data within allotted time.
Instrument to Collect Data
The tool or procedure to collect the primary and secondary data is known as instruments utilized by researchers for gathering information for their studies. There are various types of instruments and techniques to collect primary and secondary data. The researcher of this study has collected secondary data through Google Scholar, Springer and books. Other than that, the Likert scale questionnaire has been utilized to collect primary data for this study (Gast, & Ledford, 2014).
Pilot Testing
The pilot testing has played an important role in this study because it has helped the researcher in creating a valid questionnaire to be floated among respondents and to obtain authentic research outcomes. First of all, the researcher of this study has created the questionnaire and distributed among 25 respondents in order to check out the ambiguity or uncertain information available in the questionnaire. After distributing the questionnaire, the researcher has tested the responses through reliability test in order to check out the validity and consistency of designed questionnaire. At first, the researcher did not receive the results that match to the acceptable percentage of reliability. Therefore, it was reformulated and then distributed to analyze the created research instrument to collect primary data.
DATA ANALYSIS
Demographic Analysis
The findings regarding the gender within demographics analysis discovered that 175 out 250 respondents were males on the other hand 75 respondents out of rest were females. According to this exploration it is obvious that most of the employees at proposed organization were males.
The last part of this subsection for analysis of demographics part was regarding the working experience .The analysis for working experience had revealed that most of the respondents had experience of 2 or more years.
Descriptive Analysis of Data
This section comprises of the descriptive analysis for the data collected throughout the tenure of the existing study. This section includes the description of data ahead of analysing responses from the respondents regarding each question presented within the questionnaire while conducting the survey for the proposed research. The initial part of the description for the data set is related to the subsection for questionnaire which includes knowledge management for the business practices carried out throughout the proposed organization. The details regarding analysis and description of data set are discussed below.
First question which was required to get answers from respondents was concerned either the organization possess effective knowledge management department. 117 respondents out of 250 respondents strongly agreed to the statement asked regarding the department of knowledge management, 50 respondents agreed to the statement 30 remained neutral as well as the disagreement was highlighted from 53 respondents out of 250 respondents. According to Hislop (2013) knowledge management and its related departments are essential components for any organization.
On the other question, more than 50% of the respondents strongly agreed or agreed to the statement as they believe that knowledge management services help them increase their overall performance and efficiency. Out of the remaining, 30% remained neutral and rest disagreed or strongly disagreed to the statement suggesting a higher ratio of neutral respondents pertaining to this specific question. Therefore, it has been highlighted in the literature of () that knowledge management has been instrumental in enabling Qatar Airways to enhance its capabilities and efficiencies in delivering effective services to its customers.
The next statement in the analysis asked if the structure of their organization facilitates the incorporation of knowledge management which generated following responses:
Though most of the respondents strongly agreed or agreed to the statement believing that their organizational structure facilitates incorporation of knowledge management but a large portion of the sample strongly disagreed or disagreed as well. Only 20 respondents remained neutral to the statement. It suggests that the respondents maybe confused while responding to this particular question due to the fact that everyone perceives it differently due to technicality of organizational structure. The next statement inquired whether the respondents believe that technology, infrastructure and knowledge management is important part of strategic planning within their particular bank; the statement generated following responses:
About 170 respondents out of a total of 250 agreed or strongly agreed to the statement so it implies their belief that technology, infrastructure and knowledge management is important part of strategic planning within their particular bank. However, it must be noted that few respondents disagreed or strongly disagreed to the statement as well suggesting that belief of employees vary as per their own thinking and perception. Another question pertaining to strategic planning and effective knowledge management inquired whether the strategic planning assists in increasing profitability and increasing customers through effective knowledge management.
For this particular statement, the ratio of respondents which agreed or strongly agreed to the statement is almost equal to ratio of respondents which disagreed or strongly disagreed to the statement. It suggests that the responses to this statement were almost 50/50. This again illustrates a contradiction in the thinking of respondents selected for this research. Next question focuses on whether effective strategic planning through knowledge management results in improving business performance and plans to set a benchmark. The statement triggered following responses:
Another question that was presented from the questionnaire was regarding the employees whether they have access and right to access knowledge from the knowledge management services of the proposed organization. Out of 250 respondents 62 respondents strongly agreed to the asked statement from the proposed questionnaire. 101 respondents agreed over the statement, 35 responded neutrally rest of the 52 respondents showed their disagreement towards this statement. This statement of the proposed questionnaire could be supported through research from the view of Wiig, (2012) who discussed by stating that employees should have right to access the knowledge from the knowledge management departments and services of the organization to increase the credibility of the firm.
More than 50% of the respondents agreed or strongly agreed showing their agreement and belief that effective strategic planning through knowledge management results in improving business performance and plans to set a benchmark. Approximately 40 respondents remained neutral and approximately 50 remained stated that they do not disagree and strongly disagree to the question.
Questions that were included in the questionnaire were regarding the employee participation in the knowledge management practices of the firm. The statement was regarding whether employees participate actively in the knowledge management practice of the proposed organization from which 56 respondents strongly agreed the statement, 73 agreed to the statement, 23 responded neutrally and rest 98 remained disagree. To support the statement Andreeva, and Kianto (2012) discussed by stating that employees participation in knowledge management practices of the firm is vital element for the firm to increase its credibility and profitability.
Fourth question of the questionnaire was related to the concern for knowledge management of business activities should be an open apprehension reflected in the strategy planning and procedures at all levels of the organization. For this statement, 96 respondents strongly agreed, 60 respondents agreed, 36 respondents remained neutral and rest of 58 remained disagreed. This statement can be justified by the view of Holsapple, (2013) who discussed by stating the notion that firm should consider knowledge management as the important concern which should be included within the policies, procedures as well as in the strategic planning for all the levels of an organization
Fifth question of the questionnaire was regarding the organizational climate as well as knowledge management of the firm which considered as the essential components of strategic planning for the organization. 45 respondents strongly agreed towards the statement, 102 respondents agreed, 56 respondents remained neutral and 47 respondents showed their disagreement. According to the researches it was further explained that organizational climate along with the knowledge management procedures of an organization plays an important role for validating the strategic planning.
Sixth question of the questionnaire was organizational structure is the main element to effect the strategic planning of the organization. 51 respondents strongly agreed towards the statement, 67 agreed, 81 remained neutral, and rest of the 51 respondents showed their disagreement. Various authors stated in their researches that organizational structure is considered as the vital component which directly impacts the strategic planning of an organization.
Seventh question of the study was that understanding the strategic context of business problem is necessary to link the knowledge management practices. 60 respondents strongly agreed, 52 just agreed, 22 remained neutral and the rest 116 were disagreed towards the statement. According to various researches conducted in the past it was explained that the to understand the strategic framework and infrastructure of a business problem it is mandatory to link the factors accordingly with the knowledge management practices.
Eighth question of the questionnaire was strategic planning assist in increasing the profitability and to increase the customers through efficient knowledge management. 82 respondents out of 250 were strongly agreed for this statement, 33 were agreed only, 25 were neutral, and rest 110 was disagreeing. According to research it was clear from the notion of profitability as well as efficiency that strategic planning is directly proportional to the profitability of the firm which is necessary to increase the goodwill and customer’s loyalty towards the organization. Knowledge management also plays an important role in retaining customers.
Last question of the questionnaire was effective strategic planning through knowledge management results in improving business performance and plans and to set a benchmark. 106 respondents were strongly agreed, 44 were only agreed, 42 were neutral, and 58 remained disagree. This statement is justified by various researches that organizations which emerge as the benchmark within the corporate market tends to follow effectual strategic planning and portfolio which is often lead by the efficient knowledge management. This eventually results in the betterment of the business performances.
CONCLUSION
With the assistance of the analysis that has been undertaken above, it can be concluded that effective practices of knowledge management have a significant impact on the level and efficiency of strategic planning within Qatar Airways. Furthermore, it has been illustrated that effective infrastructure needs to be in place to ensure that relevant and authentic knowledge is utilized effectively.
Reference
Alegre, J., Sengupta, K., and Lapiedra, R. (2013). Knowledge management and innovation performance in a high-tech SMEs industry. International Small Business Journal, 31(4), 454-470.
Grant, R. M. (2016). Contemporary strategy analysis: Text and cases edition. John Wiley and Sons.
Holsapple, C. (Ed.). (2013). Handbook on knowledge management 1: Knowledge matters (Vol. 1). Springer Science and Business Media.
Phillips, L. A., &Sternquist, B. J. (2015). Hong Kong Retailers: The Effects of Perceived Environmental Hostility on Operational and Strategic Planning Processes. In Proceedings of the 1993 World Marketing Congress (pp. 515-515). Springer International Publishing.
Brockmann, E. N., &Lacho, K. J. (2015, January). STRATEGIC PLANNING: A PRACTICAL PRIMER FOR NOT-FOR-PROFIT ORGANIZATIONS. In Allied Academies International Conference. Academy of Entrepreneurship. Proceedings (Vol. 21, No. 1, p. 4). Jordan Whitney Enterprises, Inc.
Bryson, J. M. (2011). Strategic planning for public and nonprofit organizations: A guide to strengthening and sustaining organizational achievement (Vol. 1). John Wiley & Sons.
Cassidy, A. (2016). A practical guide to information systems strategic planning. CRC press.
Gordon, G. L. (2013). Strategic planning for local government. ICMA Publishing.
Albrechts, L. (2013). Reframing strategic spatial planning by using a coproduction perspective. Planning Theory, 12(1), 46-63.
Smith, R. D. (2012). Strategic planning for public relations. Routledge.
Freeman, R. E. (2010). Strategic management: A stakeholder approach. Cambridge University Press.
Short, M., Baker, M., Carter, J., Jones, C., & Jay, S. (2013). Strategic environmental assessment and land use planning: an international evaluation. Routledge.
Cassidy, A. (2016). A practical guide to information systems strategic planning. CRC press.
Ruggles, R. (2010). Knowledge management tools. Routledge.
Hill, C. W., Jones, G. R., & Schilling, M. A. (2014). Strategic management: theory: an integrated approach. Cengage Learning.
Dalkir, K., &Liebowitz, J. (2011). Knowledge management in theory and practice. MIT press.
Pawlowski, J. M., & Bick, M. (2015). The global knowledge management framework: Towards a theory for knowledge management in globally distributed settings. Leading Issues in Knowledge Management, Volume Two, 2, 134.
Appendix:
Topic here
Section A: Please ( √) appropriate option in given space
Gender (a) Male (b) Female
Age group(a) Below 20 (b) 20-25
(c) 26-30
(d) Above 30
This is voluntary participation:
Section B: This is an attitude scale, which measures how you feel about regarding items. Please (√ )one option. Kindly respond to the following statements on a 5 points likert scale where 1=strongly disagree,2=disagree,3=undecided,4=agree and 5=strongly agree.
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Q.N |
Question (Knowledge Management) |
Strongly Disagree |
Disagree |
Neutral |
Agree |
Strongly Agree |
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Our organization has effective knowledge management department |
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Employees have the right to visit and access knowledge management services |
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Knowledge management services are helpful in improving my overall performance |
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I participate in the knowledge management practices |
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The structure of our organization facilitates incorporation of knowledge management |
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Knowledge management for business activities as an openapprehension of business reflected in strategy planning, procedures, as well as practices at all levels of a firm |
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Q.N |
Question (Strategic Planning) |
Strongly Disagree |
Disagree |
Neutral |
Agree |
Strongly Agree |
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I believe that Technology, Infrastructures as well as knowledge management is important element of strategic planning within our bank |
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Organisational climate and knowledge management are essential elements of strategic planning within our organization |
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Organisational structure is main element to effect the strategic planning |
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Understanding the strategic context of business problems is necessary to link with knowledge management |
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Strategic planning assist in increasing profitability and to increase customers through effective knowledge management. |
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Effective strategic planning through knowledge management results in improving business performance and plans and to set a benchmark, |
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Section C: This is an attitude scale, which measures how you feel about regarding items. Please
(√) one option. Kindly respond to the following statements on a 5 points likert scale where 1=strongly disagree, 2=disagree, 3=undecided, 4=agree and 5=strongly agree.
Answer
Here,the age of 40 does not matter as we need to find the reserve needed when the insured attains the age of 50.Assuming that the insured attained the age of 50,the insurance can be represented as a combination of two contracts with level payments,whole life insurance with a benefit of $1000,and the 10-year term with the same benefit.
The total APV of the combination is:
1000 +1000 =333.33+197.81 =531.14
After time t=10, the insured pays only 10 years more. The APV of the premium annuity starting at t=10 is the premium multiplied by = .Now, =
Therefore,
Thus, for P=66, the APV for the premium quality is 66- 6.5936 =435.182
Thus,
Q6)
Answer
Consider the "standard" fully discrete whole life insurance issued to (65). When writing the retrospective formula for this insurance at end of tenth year, it is exactly the same as the formula written for the insurance in the problem. Since the two have the same 10V, we can use the prospective formula of the standard insurance to get the answer.
=10V = A35 - P25 * (annuity-due for age 35) = 0.183
Hence 0.183 is correct answer.
Q7
Answer
Net Premium reserve at the end of 20 year = SV =P*
Also,
P = 15/5 =3
SV = 11.6667/3 =3.889
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Assignment 2: Project By Week 4, Day 6, submit this to the M4 Assignment 2 Dropbox. Submit the first draft of your survey that would be included in your research prospectus. Be sure to format the draft as if the survey would be self-administered (i.e., online or mail survey). A good survey includes a brief introduction as well as a clear request and appreciation for participation. Be sure to provide clear directions for each section. For example, if you are asking the respondent to rank order some preferences for a product or things they find important when choosing a hospital or physician, make it clear how to score that. Likewise, if you are using a Likert scale to rate an item(s), be sure they know what a low value means (vs. a high value). Use the following checklist while preparing your questionnaire: · Determine whether you will use open-ended or closed questions. · Phrase questions so the respondents can understand. · Develop concrete questions. · Identify the use of time periods that are related to the importance of a question. · Use conventional language, unbiased words. Avoid negative phrasing. · Clarify all potentially imprecise and ambiguous terms. Pretest your questions with your instructor/peers and incorporate feedback and suggestions. Format: Submit your data file in Microsoft Word 2000 or higher. All written assignments and responses should follow APA rules for attributing sources.
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