Best Practices Chief IT should focus on…

Strategic thinking 

Industry expertise 

Create and manage change

Communications 

Relationship building 

Business knowledge 

Technology proficiency

Leadership 

Management skills 

Hiring and retention

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Maturity Stages and Dimension Variables

Maturity Stages:

Technology competence and recognition

Multiplicity of technology perspectives

Comprehension of technology process

Stable technology integration

Technology leadership

Performance Dimensions

Technology cognition

Organizational culture

Management values

Business ethics

Executive presence

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CEO functions

There was an 85% increase in the number of CIOs who reported directly to the CEO. This increase would suggest that CEOs need to directly manage the CIO function because of its importance to business strategy.

CEOs supporting outsourcing did not receive the cost-cutting results they had hoped for. In fact, most broke even.

CEOs have found that IT organizations that have centralized operations save more money, have fewer help-line calls than decentralized organizations, and do not sacrifice service quality.

CEOs are increasingly depending on the CIO for advice on business improvements using technology. As a result, their view is that IT professionals need advanced business degrees.

CEOs should know that consistent use of IT standards has enabled firms to trim IT development costs by 41%, which has reduced costs for end-user support and training operations by 17%.

CEOs need to increase support for risk management. Only 77% of average companies maintained disaster recovery plans.

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Definitions of Maturity Stages for the CEO Technology Arc

Maturity Stages

Conceptual knowledge of technology 

Multiplicity of business perspectives of technology 

Integration of business uses of technology

Implementation of business/technology process

Strategic uses of technology 

Performance Dimensions

Technology concepts 

Organizational structures 

Executive values 

Executive ethics 

Executive leadership 

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Middle Management

Technology best practices must be designed to contain the insights and skills for effective management of technology. This must include:

Working with IT personnel

Providing valuable input to the executive management team, including the CEO

Participating and developing a technology strategy within their business units

Effectively managing project resources, including technical staff

Leading innovative groups in their departments

Incorporating technology into new products and services

Developing proactive methods of dealing with changes in technology

Investigating how technology can improve competitive advantage.

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Maturity Stages for Middle Managers

Maturity Stages

Technology implementation competence and recognition

Multiplicity of business implementation of technology

Integration of business implementation of technology

Stability of business/technology implementation

Technology project leadership

Performance Dimensions

Business technology cognition

Organizational interactions

Management values

Project ethics

Management presence

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Ethics and Maturity

Create an ethical IT organizational model

The technology executive has control over that organization.

Most IT ethical problems today emanate from technology personnel because of their unusual access to data and information.

IT is positioned to lead the direction, since it is its area of expertise.

The code of ethics should focus on:

Privacy

Confidentiality

Moral responsibility

Theft

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References

Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9

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