School of Computer & Information Sciences ITS-631- Operational Excellence Chapter 5 – Information Technology and Organizational Learning
The Role of Line Management
Role of Middle/ Line Management
Possess an effective combination of skills that can provide positive strategic learning infrastructures
Understand the core issues of productivity in relation to competitive operations and ROI
Close to the day-to-day operations
Determine how new processes can be implemented
Line Management
Usually manage an entire business unit
Have ROI responsibilities
Have middle managers reporting to them
Managers of managers
Executives in training
First-Line Managers
Manage nonmanagers
Have supervisory employees who report to them
Do not carry the responsibility for a budget line unit
Supervisors
Lowest-level middle manager
Manage operational personnel within the department
Management Vectors /Organizational Tier
Knowledge Management
Knowledge Management = competitive advantage of organizations depends on their ability to create, transfer, utilize, and protect difficult to intimate knowledge assets.
Tacit knowledge to responsive organizational dynamism
Change Management
Organizational change is important to understand within organizational learning
The amount of change required is increasing due to ever-changing technology.
Understanding the external environment
Evaluation of the inside of the organization
Readiness of the organization
Cultural change as inevitable
Making the case for change
Sustaining change
Change Management for IT Organizations
Gain Support for change from employees and non-IT managers
Implement change along measurements for the work so that the results of the change are clearly determined.
Implement a new culture of collaboration in which employees share more information and work in more teams.
Raise the level of awareness of the technology process and work so that there is less of a tendency for reversion.
Implement an ongoing measurement process for the work to detect any problems.
Social Networks and Information Technology
The expansion of social networks through the use of innovations changes the way information flows in and out of an organization.
Controls typically manifest themselves in the form of new processes and procedures.
References
Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9
