School of Computer & Information Sciences ITS-631- Operational Excellence Chapter 5 – Information Technology and Organizational Learning

The Role of Line Management

Role of Middle/ Line Management

Possess an effective combination of skills that can provide positive strategic learning infrastructures

Understand the core issues of productivity in relation to competitive operations and ROI

Close to the day-to-day operations

Determine how new processes can be implemented

Line Management

Usually manage an entire business unit

Have ROI responsibilities

Have middle managers reporting to them

Managers of managers

Executives in training

First-Line Managers

Manage nonmanagers

Have supervisory employees who report to them

Do not carry the responsibility for a budget line unit

Supervisors

Lowest-level middle manager

Manage operational personnel within the department

Management Vectors /Organizational Tier

Knowledge Management

Knowledge Management = competitive advantage of organizations depends on their ability to create, transfer, utilize, and protect difficult to intimate knowledge assets.

Tacit knowledge to responsive organizational dynamism

Change Management

Organizational change is important to understand within organizational learning

The amount of change required is increasing due to ever-changing technology.

Understanding the external environment

Evaluation of the inside of the organization

Readiness of the organization

Cultural change as inevitable

Making the case for change

Sustaining change

Change Management for IT Organizations

Gain Support for change from employees and non-IT managers

Implement change along measurements for the work so that the results of the change are clearly determined.

Implement a new culture of collaboration in which employees share more information and work in more teams.

Raise the level of awareness of the technology process and work so that there is less of a tendency for reversion.

Implement an ongoing measurement process for the work to detect any problems.

Social Networks and Information Technology

The expansion of social networks through the use of innovations changes the way information flows in and out of an organization.

Controls typically manifest themselves in the form of new processes and procedures.

References

Langer, A. M. (2018). Information Technology and Organizational Learning. 3rd edition. Taylor & Francis Group, LLC. ISBN: 978-1-138-23858-9

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