Skills

Experienced in all aspects of Business Administration

· Administration / Management – Knowledgeable in reporting, records management, carrying out high-visibility projects and handling high level tasks such as preparing annual business plans for department managers as well as managing executive level administrative responsibilities including scheduling meetings, conference calls, and arranging travel.

· Accounting – Experienced in handling diversified Accounts Payable/Receivable and expense control procedures including bank and account reconciliation, cash receipts, disbursements, finance charges, billings, invoicing, purchase order/inventory verification, chargebacks, and preparation of daily bank deposits.

· Human Resources – Capable establishing and maintaining Human Resources-related employee files reflecting salary increases, deductions, garnishments; benefits; payroll exceptions and W-2 withholdings exercising a high level of confidentiality.

· Customer Service – Over 15 years of experience communicating, managing, and maintaining relationships with customers.

· Computer skills – Proficient in Microsoft Office and most other business applications

· Training and Development – Experience with training departments with newly implemented systems. Also, development and troubleshooting of company wide systems.

· Project Management - Expert skills in problem solution, planning, monitoring, reporting, resource management, quality, and risk management. Consistently delivering technology integration projects on time and on budget. Strong background leading virtual teams with a track record of high client satisfaction.

Experience

Implementation Consultant – Benefits and Talent

10/2019 – Present ADP Maitland, FL

· Provide in-depth consulting services, using advanced functional knowledge, and advanced product expertise to manage implementations consistent with Total Client Experience solution delivery.

· Collaborates with the clients to analyze existing systems, policies and procedures in connection with client business objectives.

· Apply industry knowledge, using sophisticated functional and product expertise, to optimize configurations and utilization.

· Recommend modifications to client systems, policies and procedures to further business and implementation objectives.

· Project Management level accountability depending on the scope and complexity of the project.

· Coordinate with other ADP departments and work as part of an integrated team to address and resolve product, service and client-relations issues that implicate the overall framework, quality and standards of implementation services, and the development of new/revised approaches and techniques.

· Consistently manage 0 to 40 high level projects throughout the year.

MIS Support Specialist II - Revenue Cycle Financial Operation

9/2017 – 9/2019 Advent Health/Florida Hospital Maitland, FL

· Implemented new computer applications and ordering new computer equipment for effective data entry and to ensure consistency of Hospital records.

· Works closely with end users, other Coordinators, Systems Support Manager, IT Manager, Operations Manager, and serves as a trouble-shooter for application problems including writing and presenting Customer Engagement Forms.

· Solves software and hardware problems via the phone or in person in an efficient and professional manner. Effectively prepares and presents educational documentation of assigned network, hardware or software systems to enhance the knowledge of our customers and team members.

· Coordinates with Payor Analyst for staff education via Payor Updates regarding process changes, system issue resolution, and Account or MRI duplication error control. Communicates with Centralized scheduling to troubleshoot interface issues with G2000, Suncare, Cerner, i-Extend systems, including Double MRI's.

· Ability to analyze complex computer related problems within the department and perform effectively while working within tight time constraints.

· Documents the billing, follow-up and/or collection step(s) that are and all measures to resolve assigned accounts, including escalation to Supervisor if necessary.

· Adheres to HIPAA regulations by verifying pertinent information to determine caller authorization level receiving information on account

· Verifies correct ICD-10 codes have been applied for diagnosis to ensure timely billing.

Property Support Specialist/Accounts Payable

11/2016 – 9/2017 Valencia College Orlando, FL

· Receives and reviews vendor invoices, credit memos and other documents.

· Reviews documents for mathematical accuracy.

· Pre-enters information into Oracle, matching to purchase order information.

· Forwards document to requestor for review and approval.

· Receives and reviews propriety, accuracy and completeness of straight pay invoices, travel authorizations, per diem and/or expense forms and processes for payment.

· Works with requestor, vendor and Procurement staff to rectify any discrepancies on the invoice.

· Completes invoice entry process in Oracle, setting up invoice for payment at the appropriate times.

· Enters encumbrances and journal entries in Oracle to update and revise the accounting records as needed.

· Reviews and reconciles vendor statements, investigating and correcting any discrepancies.

· Advises staff in college departments regarding completion and processing of purchase orders and general requisitions. Responds to inquiries related to payment authorizations and status.

Driver Manager

06/2012-03/2016 Mears Transportation Orlando, FL

· Responsible for interviewing, screening and hiring of new CDL drivers.

· Managed a staff of over 360 professional drivers in all aspects including training, mentoring, annual performance reviews.

· Accountable for budgeting, cost control, payroll, general accounting, and full profit and loss within the department.

· Conduct weekly training classes on policies, procedures and safety for new hires and existing employees.

· Develop amiable, genuine and supportive relations with drivers on a personal and professional level and collaborate with other departments to solve their problems.

Property Manager

02/2008-06/2012 Aimco Casselberry, FL

· Provide management and leadership to property staff, including hiring and performance management.

· Conduct periodic staff performance evaluations.

· Provide assistant to in the development of best practice, workplace standards and the relevant group policies and procedures.

· Conduct regular property inspections to ensure that staff and service providers are adhering to performance standards.

· Provide management and leadership to property and administrative personnel, including hiring and performance management.

· Contribute to the ongoing improvement of policies and procedures leading to a continuous improvement in management and tenant service quality.

· Maintain interface with third party owners and accounting team ensuring total contract compliance, including preparation of accurate and timely reporting.

· Has primary responsibility for controlling and approving the procurement and expenditure processing.

· Responsible for working with Owner to manage small tenant improvements and building upgrades along with assisting in lease renewals.

· Partner with marketing and leasing teams to assist in leasing efforts.

· Responsible for employee administration, including performance measurement, salary reviews, setting goals and motivating subordinates to meet goals.

· Conduct competitive and ethical bidding procedures for building services to ensure quality and competitive pricing.

· Assist team with the apartment turnover process, by managing scheduling, vendors and quality inspections.

Education

Bachelor of Science in Business American Public University System- Anticipated Graduation Date 08/2022

Successfully completed several courses in Marketing, Business Management, Project Management, Accounting and Microsoft Office.

Certifications

· Certified Notary Public

Instructions

Basing your response directly upon the assigned textbook reading for this unit, write and submit a detailed essay (1300 to 1500 words) in response to ONE of the following essay questions:

1. Christianity by Molloy

2. Christianity by Van Voorst

References to be used in this post:

Molloy, M. (2012). Experiencing the World's Religions: Tradition, Challenge, and Change (6th ed.) McGraw-Hill Education.

Van Voorst, R. E. (2015). Anthology of world scriptures, 9th edition. Cengage Learning