MGT362_v3TitleABC123_vXPage_2_of_2Scenario_Jacks_DilemmaJack

MGT/362 v3

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ABC/123 vX

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Scenario: Jack’s Dilemma

Jack White is the newly appointed general manager of the pet food division of Strickland Corporation. He has completed a strategic review that has convinced him that the division needs to undergo rapid and substantial change in a number of areas, given the recent strategic moves of key competitors.

Although Jack is new, he is familiar enough with the company to know that there will be significant resistance to the changes from a number of quarters. He also suspects that some of this resistance will come from people with the capacity to act in ways that could seriously impede successful change.

Jack reflects on the situation. He believes that it is important to introduce the proposed changes soon, but he also recognizes that if he acts too quickly, he’ll have virtually no time to have a dialogue with staff about the proposed changes, much less involve them in any significant way.

One option is to act speedily and to make it clear that “consequences” will follow for anyone not cooperating. He certainly has the power to act on such a threat. The risk, Jack knows, is that even if no one shows outright resistance, there’s a big difference between not cooperating and acting in a manner that reflects commitment. He knows that he needs the cooperation of key groups of staff, and that sometimes “minimum-level compliance” can be as unhelpful as resistance when it comes to implementing change. “But maybe I’m exaggerating this problem,” he thinks to himself. “Maybe I should just go ahead with the change. If people don’t like it, they can leave. If they stay, they’ll come around.”

But Jack is not sure. He considers another option. Maybe he should spend more time on building up support at least among key groups of managers and staff, if not more broadly across the organization. “Maybe,” he reflects, “the need to change is not quite as immediate as I think. I just know that I’d feel a whole lot better if this consultation could happen quickly.”

Class Profile

Student Name	English Language Learner	Socioeconomic Status	Ethnicity	Gender	IEP	Service Need of IEP	Year in School	Reading Performance Level	Math Performance Level
Andy	No	Low SES	White	Male	Academic	Reading Comprehension	10	Two years below grade level	One year below grade level
Beth	No	Mid SES	White	Female	Behavior/Emotional	Task Completion/ Executive Functioning Disorder	9	One year above grade level	Two years below grade level
Christy	No	Mid SES	White	Female	Emotional Disturbance	Social Anxiety	10	At grade level	Two years below grade level
Drew	No	Low SES	White	Male	Academic	Dyscalculia	10	At grade level	Three years below grade level
Ella	No	Mid SES	White	Female	Academic/Behavior	Calculations/ODD	10	Grade level	Two years below grade level
Emma	Yes	Low SES	White	Female	Emotional Disturbance	Depression	9	At grade level	Two years below grade level
Lebron	No	Mid SES	African American	Male	Academic	Dyslexia	10	Two years below grade level	One year below grade level
Manuel	Yes	Low SES	Hispanic	Male	Academic	Computation	10	One year below grade level	Two years below grade level
Sarah	No	Mid SES	White	Female	Academic/Behavior	Nonverbal learning disability	9	Two years below grade level	Two years below grade level
Thomas	ELL	Low SES	Hispanic	Male	Academic/Behavior	ASD/Communication	10	Two years below grade level	Two years below grade level

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Scenario: Jack’s Dilemma

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