ISOL 631 – Security Operations Change Management and Adoption of Policy
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What is Change and Change Management?
Change is any activity that makes something “different”. It means you have to do something different and/or it impacts me in some way.
Change Management is a set of processes that are used to ensure significant changes are implemented to help individuals overcome resistance to change, help them see value or reason for the change, and accept the change.
What are some of the reactions to Change?
Confusion
Worry
Stress
Negative Reaction
Resistance
Lack of Adoption or Acceptance
Frustration
Why Change Management is Important?
Change Management is important because:
It provides a foundation of understanding to help surface any concerns (or resistance)
Provides processes and actions that help with adoption/acceptance of the change
Can make help individuals impacted has less worry and stress with communications, understanding, and training
Project success is very dependent on successful change management
Managing Change Impact is Key to Policy Adoption
Speed of adoption. Pace of Change, How Quick adoption occurs and policy is demonstrated.
Sustained and Demonstrated. Behaviors are demonstrated and continue.
Ability. How well employees perform with the change
Project management
Change management
Current State
Transition State
Future State
Chart:
Prosci Change Management Framework
Initiate
Plan
Execute
Sustain
Assess The Change & Organization Readiness
Develop Success Metrics
Develop a Change Strategy
Develop Sponsorship Model
Complete Sponsor Discussion & Assessment
Develop and Team Structure
Prepare the Team & Review Change Concepts
Identify Potential Resistance & Special Tactics
Create Communication Plan
Create Training Plan
Create Coaching and Resistance Plan
Create Sponsor Roadmap
Create Master Plan
Execute Change Management Activities
Monitor Resistance & Adapt Plans as needed
Apply Special Tactics
Document Lessons Learned
Celebrate Success
Collect and Analyze Feedback
Manage Resistance
Monitor
Implement Action
Roles in Change and Adoption
From the highest levels of leadership to middle managers and supervisors, effective Change Management requires many people to fulfill their roles based on their unique relationship to the change.
These are the five key Change Management roles:
Executives and senior managers
Project Team
Change management resource/team
Middle managers and supervisors
Subject matter experts
Roles of Change Management Leaders
The responsibilities of a Change Management Leader include:
Being a “Change Champion” – supporting the upcoming change, leading the change
Understanding the impact on stakeholders and any resistance to the change
Helping build action plans to help stakeholder accept the change (this may be identifying when more communication is needed, identifying ways to help get adoption of the change, training)
Participating and leading training efforts to support the change
Continually to assess and address change resistance throughout the project and post Go Live
Leadership Values Impact and Change
Traits of a leader that can help with adoption of policy and change:
Values
Goals/Vision
Training
Support
Renewal
Culture and Endorsing It
Demonstration: Walk the Talk
Reward
Leaders that impacted Big Change and Adoption
Richard Teerlink (Harley Davidson CEO from 1989-1997)
Gary C Kelly (Southwest Airlines CEO 2001-Present)
Steve Jobs (Apple CEO from 1996-2011)
Summary
Implementing Policies and Understanding the Human Factor
People Adoption of policy is a critical factor
Motivation and Personality Impact on Change
Leadership and How it can help with policy adoption
Organization Structure Impact of Effectiveness in Policy Adoption
Adoption of Policy and Change
Leadership Sets the “Tone at the Top” for Policy
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