Situation 1 (40 Points): All twenty-five IT staff now report to the senior IT Managers in the central IT organization. However, the IT Department does not have any structured, consistent and positive approach to performance appraisals and none of the IT staff have had an employee performance appraisal since they were hired. In addition, the CIO wants to establish a highly competent and capable IT organization for the company. Other than the senior managers he recently hired, he is not sure that he has the right people in the right positions and questions if the staff possess the proper skills, competencies, education, and/or experience to even be successful in these positions. The CIO has asked you to lead an initiative to work with the other senior managers in IT and Human Resources to resolve these issues.

1. Create a hierarchical IT Functional Organizational Model for the following core areas:

a. Security

b. Applications

c. Infrastructure & Operations

d. Compute Services

2. Define Core and associated sub-functional areas (use table format below)

3. Define the IT staffing complement, skills, experience, education, and certification requirements (use Matrix/Table format defined below)

4. Define the service offerings for each core area in the table

5. What approach would you take to address the lack of any structured and consistent approach to performance appraisals as well as fixing the IT staff that have not had a performance appraisal in the last three years?

Situation 2 (40-Points): All twenty-five IT staff now report to the senior IT managers in the central IT organization. Being a newly hired senior IT manager within the first couple of days you realize that you have inherited a wildly dysfunctional team! While the IT staff is highly technical team, very intelligent, technically competent and capable individuals. However, they are out of control acting as independent free lancers within the organization with no sense of team. They do have no sense of direction and are working on things that they feel are important to them with no established deadlines or accountability. They come and go as they please, frequently take extended lunches; some chose not to return to the office at all. They’re particularly unruly in staff meetings, never providing accurate or concrete information. They commandeer discussions by questioning every move you make. The other senior IT managers perceive your staff as unprofessional, discourteous, and find in very hard to work with them or rely on your staff to provide timely responses but when they do respond it meets their needs. The CIO has taken notice and has asked you to rein them in.

1. What actions would you take to address the freelance work attitude, lack of direction, and accountability with your staff?

2. What approach would you take to establish a team work environment in your department and install this concept with your staff?

3. What actions would you take to address individuals who frequently take extended lunches and/or fail to return to the office?

4. What actions would you take to address the unruly in staff meetings?

5. What approach would you take to address the perception and concerns of your fellow colleagues and the CIO?

Situation 3 (20-Points): One of the employees on your team has not complied with your directives, company policies, and is not showing signs of improvement after your initial conversation with this employee last week. His actions are having negative impacts on your team and customers. Explain what approach you would take with this employee?

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Instructions :

1. Submit Project 1 as one M.S. Word Document

2. Subdivide the document into with four sections:

Section 1: Situation 1: Unstructured & Disjointed IT Organization

Section 2: Situation 2: Dysfunctional Team

Section 3: Situation 3: Employee Performance

Section 4: References

3. Only one member from the project team submits the assignment using the dedicated link in Moodle.

4. Create an IT functional organizational model diagram (Block diagram). Secondly, use the following tables to describe each core functional and at least three associated sub-functional areas. Define the services provided by each functional area and the total staffing complement for the IT Organization.