eekly tasks or assignments (Individual or Group Projects) will be due 
by
 Monday and late submissions will be assigned a late penalty in accordance with the late penalty policy found in the syllabus. NOTE: All submission posting times are based on midnight Central Time.
Step 1:
 Put the following steps in the order of a routine patient care flow, from the beginning through to the end of the patient encounter flow. 
New patient paperwork is signed and returned to front desk with insurance information for verification of benefits
Patient pays standard co-pay if applicable
Hard copy record is pulled, or made if new patient
Patient called to back office
Height, weight, and blood pressure taken by CNA or CMA
CMS 1500 form is coded and sent to insurance for reimbursement
Signs in at reception desk
Patient released from exam room
Call in to schedule appointment
Doctor, NP, or Physician’s Assistant examines patient
Shown to patient care room
Reason for visit reviewed with patient by CNA, CMA, or NP
Any refunds due to patient or insurance sent out
Collections efforts initiated if patient's charges not paid, and any insurance appeals are processed
Patient checks out and pays any deductible verified
Explanation of benefits returns with breakdown of payments
Height, weight, and blood pressure taken by CNA or CMA
Practice manager applies payments, writes off amounts required by contract with insurance companies, adjusts patient’s account records, and initiates billing to patient that indicates insurance has processed charges
Step 2:
 Write an essay of 1–2 pages explaining how a new office would be set up or organized. Some of the elements included could be: 
The physical appearance of the office
The types of personnel that would be needed
The types of activities, policies, or procedures that would be put into place to mentor employees and promote teamwork
Create and describe the demographics of the patients that would receive care at this facility. 
Remember that demographics include any and all of the following: type of population (rural, suburban, urban); male or female; adult or child; type of insurance, public assistance, or no insurance; emergency care needed or preventative care; and many others.
Describe the specialized training that you, the office manager, need to help this particular facility accomplish its mission of efficient integrated medical care to its patient population.